Member Specialist

• Provides member service
• Maintains the checkout area
• Resolves member issues and concerns
• Promotes Sam's Club products and services
• Provides guidance and support to members regarding self-service technology
• Processes member purchases
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps
• Follows proper procedures for handling merchandise
• Corrects and reports unsafe situations to facility management
• Maintains entrance areas
• Acknowledges members, verifies membership cards, and identifies member needs
• Assists members with purchasing decisions
• Locates merchandise
• Resolves member issues and concerns
• Promotes the company's products and services
• Zones the area
• Arranges and organizes merchandise
• Assists members with transporting items
• Maintains a safe shopping environment
• Maintains exit areas
• Reviews member receipts
• Acknowledges the member and identifies member needs
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures
• Maintains paperwork, logs, and other required documentation
• Executes emergency response procedures
• Ensures compliance with company security and safety practices
• Assist with the training of Member Frontline Services associates on company processes and procedures
• Teaches new technology and tool functionality
• Delivers new programs rollout training
• Provides continuous learning and process improvement opportunities
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns
• Zones the area
• Arranges and organizes merchandise
• Identifies shrink and damages
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans
• using the Open Door Policy
• and applying these in executing business processes and practices
• Completes work assignments and priorities by using policies, data, and resources
• collaborating with managers, co-workers, customers, and other business partners
• identifying priorities, deadlines, and expectations
• carrying out tasks
• communicating progress and information
• determining and recommending ways to address improvement opportunities
• and adapting to and learning from change, difficulties, and feedback
• Respect the Individual: Embraces differences in people, cultures, ideas, and experiences
• creates a workplace where associates feel seen, supported and connected through a culture of belonging
• creates opportunities for all associates to thrive and perform
• helps to attract the best talent
• Respect the Individual: Works as a team
• builds strong and trusting relationships
• communicates with impact, energy, and positivity to motivate and influence
• Respect the Individual: Strengthens the team by helping, developing and mentoring others
• recognizes others’ contributions and accomplishments
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture
• holds oneself and others accountable
• supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us
• Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent
• Serve our Customers and Members: Delivers results while putting the customer first
• Serve our Customers and Members: Makes decisions based reliable information
• balances short- and long-term priorities
• and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders
• Strive for Excellence: Displays curiosity and a desire to learn
• takes calculated risks
• and demonstrates courage and resilience
• Strive for Excellence: Drives continuous improvements
• is open to and uses new technologies? and skills
• and supports others through change

Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications

• Medical, vision and dental coverage
• 401(k), stock purchase and company-paid life insurance
• PTO, parental leave, family care leave, bereavement, jury duty, and voting
• short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement
• Live Better U education benefit program for full-time and part-time associates