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Member Solutions Consultant

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Randstad

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Location:
Australia , Melbourne

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Member Solutions Consultant, you'll lead engaging interactions in a busy contact centre. Your focus is to understand member needs to provide positive experiences and appropriate resolutions that help members make the right decisions. In this position, you'll take ownership of customer enquiries, identifying underlying causes and providing education on superannuation products and obligations.

Job Responsibility:

  • Delivering appropriate solutions by guiding members through various options and referring them to other business areas as required
  • Navigating multiple digital systems to maintain accurate records while adhering to risk and compliance frameworks
  • Participating in Continuous Professional Development (CPD) through a dedicated learning pathway

Requirements:

  • Experience in service-based industries such as retail, hospitality, or contact centres
  • Excellent communication skills, with the ability to interact sensitively with customers from diverse backgrounds
  • Demonstrated problem-solving skills and the ability to maintain effective relationships
  • Strong digital literacy skills to navigate multiple channels effectively

Nice to have:

Experience in insurance or financial services is considered highly desirable

Additional Information:

Job Posted:
May 19, 2026

Expiration:
June 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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