Member Services

• Input and update member information accurately in the portal, ensuring confirmation of successful submissions
• Communicate effectively with vendors and representatives to address inquiries and resolve issues
• Process enrollments and maintain eligibility records with precision
• Generate and analyze reports to support operational needs
• Handle scanning and indexing of important documents for efficient recordkeeping
• Distribute incoming mail and manage correspondence in a timely manner
• Answer inbound calls to assist members with inquiries and provide solutions
• Schedule appointments and coordinate follow-ups as needed
• Utilize Microsoft Excel and Word for documentation and reporting purposes
• Respond to emails professionally and promptly to ensure effective communication

• Proven experience in customer service roles, preferably in a member services environment
• Proficiency in data entry with a high level of accuracy
• Strong communication skills, both written and verbal, for email correspondence and phone interactions
• Familiarity with Microsoft Excel and Word for documentation and reporting
• Ability to manage multiple tasks efficiently and prioritize responsibilities
• Experience in scheduling appointments and maintaining organized records
• Comfortable working independently and collaboratively in a team setting

Knowledge of order entry processes and procedures is a plus

• medical, vision, dental, and life and disability insurance
• company 401(k) plan