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Personify Health Logo Personify Health · Customer Service

Member Services Trainer

United States, Tempe Employment contract 50000.00 - 55000.00 USD / Year · Job Posted April 23, 2026
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Job Description

The Member Services Trainer will be responsible for developing, maintaining, and delivering new hire, product, processes, and related training to agents in alignment with business objectives and strategies. In partnership with Member Services leadership and auxiliary teams, the Trainer will assist in identifying training gaps and implementing solutions that meet business needs.

Job Responsibility

  • Partner cross-functionally with internal stakeholders and subject matter experts to translate business processes, product updates, and priorities into engaging, learner-centric training for Member Services teams
  • Develop, update, and maintain Member Services training materials
  • Create and manage accurate, up-to-date Knowledge Base content
  • Design and facilitate new hire and ongoing learning programs for front-line Member Services staff
  • Measure training effectiveness against key performance indicators (KPIs)
  • Provide ongoing coaching, guidance, and support to agents and managers
  • Communicate updates to processes, procedures, and support policies clearly and in a timely manner across all support channels

Requirements

  • Bachelor's Degree or 2+ years prior work experience in a fast-paced operations/call center environment is highly recommended
  • Basic understanding of learning design, adult learning methodology, and meeting facilitation practices
  • Multi-channel support experience preferred
  • Strong public speaking and communication skills
  • Proficient in Microsoft Office and virtual meeting platforms
  • Comfortable with dynamic technology and learning new tools
  • Strong analytical, organizational, and problem-solving skills
  • Effective at managing multiple priorities and cross-functional collaboration
  • Excellent time management and interpersonal skills

What we offer

  • Competitive base salary and benefits effective day one
  • Comprehensive medical and dental through our own health solutions
  • Unlimited PTO
  • Mental health support, retirement planning, and financial protection
  • Professional development with clear career progression and learning budgets
  • Mission-driven culture where diverse perspectives drive real impact on people's health
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