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Member Services Team Lead

personifyhealth.com Logo

Personify Health

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Location:
United States , Tempe

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

22.00 - 24.00 USD / Hour
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Job Description:

The Member Services Team Lead is responsible for supporting and driving the team's success in delivering attentive, high-quality customer service to Personify Health clients. This role handles incoming client calls across a range of inquiries and assists members with technical issues related to the website and products.

Job Responsibility:

  • Assisting agents with their calls and inquiries, both remotely and onsite
  • Assisting with IT issues (reporting and troubleshooting)
  • Supervisor Callbacks
  • Agent Escalations
  • Assisting supervisors with the QA process
  • Providing supervisors with agent feedback
  • Outlining and documenting certain MS procedures
  • Adding organizations to ZD
  • Additional tasks, depending on the kind of project currently being worked on, as well as its workload
  • All other duties as assigned

Requirements:

  • High school diploma or equivalent required
  • Minimum of one year of customer service experience in a call center environment
  • previous leadership or team lead experience preferred
  • TPA (Third Party Administrator) experience and familiarity with medical terminology preferred
  • Excellent written and verbal communication skills
  • Strong personal computer usage and Internet proficiency skills
  • Ability to effectively support, guide, and collaborate within a team environment
  • Flexible with scheduling based on business needs
  • Attentive listener with the ability to assess and support member needs
  • Types 30+ WPM with accuracy
  • Strong work ethic
  • able to manage multiple priorities in a fast-paced environment
  • Strong customer service, analytical, and decision-making skills
  • Quick learner with the ability to navigate new systems
  • Highly organized with strong follow-up and attention to detail
  • Able to effectively interact with employees at all levels and work with diverse teams

Nice to have:

  • previous leadership or team lead experience
  • TPA (Third Party Administrator) experience
  • familiarity with medical terminology
What we offer:
  • Competitive base salary and benefits effective day one
  • Comprehensive medical and dental through our own health solutions
  • Paid Time Off
  • Mental health support
  • retirement planning
  • financial protection
  • Professional development with clear career progression and learning budgets
  • Mission-driven culture where diverse perspectives drive real impact on people's health

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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