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Member Services Support Officer

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Australian Council of Trade Unions (ACTU)

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Location:
Australia , Sydney CBD

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Transport Workers’ Union of Australia (TWU) is seeking a motivated Member Services Support Officer to join our team. The TWU is one of Australia’s leading campaigning trade unions, representing the interests of truck drivers, logistics workers, and aviation workers, and tackling exploitation in the gig economy.

Job Responsibility:

  • Oversee backend functionality of database
  • Ensure accuracy of membership system
  • Assist membership in ensuring data is accurate in the CRM
  • Assist in monitoring website, portal, CRM for ease of member experience
  • Management of database, ensuring integrity, accuracy & compliance
  • Create/Monitor Users and access to CRM
  • Implementation & testing of upgrades & new functionality
  • Compliance with all legislative relevant obligations
  • Resolution of database issues – member through to staff
  • Provision of regular accurate & meaningful reporting
  • Regular reconciliation of relevant systems to ensure integrity of data
  • Regular liaison with key external stakeholders

Requirements:

  • Management of membership database
  • IT/Systems Management
  • Ability to work through complex scenarios & articulate solutions
  • Attention to detail focused
  • Strong problem solving skills
  • Proactive
  • Great communicator
  • Excellent interpersonal skills
  • Ability to develop & maintain collaborative working relationships
  • Commitment to labour values

Additional Information:

Job Posted:
March 21, 2026

Expiration:
April 07, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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