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The Transport Workers’ Union of Australia (TWU) is seeking a motivated Member Services Support Officer to join our team. The TWU is one of Australia’s leading campaigning trade unions, representing the interests of truck drivers, logistics workers, and aviation workers, and tackling exploitation in the gig economy.
Job Responsibility:
Oversee backend functionality of database
Ensure accuracy of membership system
Assist membership in ensuring data is accurate in the CRM
Assist in monitoring website, portal, CRM for ease of member experience
Management of database, ensuring integrity, accuracy & compliance
Create/Monitor Users and access to CRM
Implementation & testing of upgrades & new functionality
Compliance with all legislative relevant obligations
Resolution of database issues – member through to staff
Provision of regular accurate & meaningful reporting
Regular reconciliation of relevant systems to ensure integrity of data
Regular liaison with key external stakeholders
Requirements:
Management of membership database
IT/Systems Management
Ability to work through complex scenarios & articulate solutions
Attention to detail focused
Strong problem solving skills
Proactive
Great communicator
Excellent interpersonal skills
Ability to develop & maintain collaborative working relationships