CrawlJobs Logo

Member services supervisor

https://www.roberthalf.com Logo

Robert Half

Location Icon

Location:
United States , Milford

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are looking for a Member Services Supervisor to oversee a high-quality experience for members while guiding day-to-day service operations. This role combines team leadership, process improvement, and direct coordination of member programs to strengthen satisfaction, accuracy, and long-term engagement. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage service activities in a fast-paced office environment.

Job Responsibility:

  • Direct membership lifecycle activities, ensuring smooth enrollment, account maintenance, and separation processes with careful attention to service quality and accuracy
  • Coordinate the planning and support of member-facing activities such as meetings, training sessions, and industry events, representing the organization in a thorough and attentive manner
  • Create and refine engagement initiatives that improve the member experience, encourage continued participation, and support retention goals
  • Review service metrics and member input to uncover patterns, identify gaps, and propose practical improvements to internal workflows
  • Manage projects focused on strengthening member service operations, working closely with internal departments and outside vendors to deliver effective solutions
  • Coach, train, and support team members on service procedures, systems usage, and performance expectations, including ongoing development and feedback
  • Keep member communications, website materials, and vendor-related documents current, accurate, and aligned with operational needs
  • Maintain precise member records in business systems and recommend upgrades or process changes that improve efficiency, including enhancements related to ticketing and member management platforms

Requirements:

  • At least 3 years of experience in customer service or member services, including prior responsibility for supervising a small team and supporting performance management activities
  • Bachelor’s degree preferred, or equivalent experience in a related business or service-focused field
  • Strong written and verbal communication skills with the ability to handle member interactions clearly and effectively
  • Hands-on experience with ticketing or case-management platforms such as Zendesk, along with confidence using Microsoft Office applications
  • Familiarity with Epicor or comparable ERP systems and the ability to maintain accurate data within multiple business tools
  • Demonstrated ability to stay organized, manage competing priorities, and solve problems effectively in a smaller office setting
  • Collaborative and self-directed work style with a positive attitude, flexibility, and strong attention to detail
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Robert Half - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Member services supervisor

Food Service Supervisor

Join Our Talent Network! We’re partnering with a reputable fast-food establishme...
Location
Location
Canada , Surrey
Salary
Salary:
Not provided
hirez.ca Logo
Hirez Manpower Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent
  • At least 6 months of experience in the food and beverage industry (within Canada) or minimum of 3 years in a similar role (outside Canada)
  • English proficiency at a minimum CLB 6
  • In-depth knowledge of food safety protocols
  • Strong leadership, communication, and organizational skills
  • Familiarity with food service software
Job Responsibility
Job Responsibility
  • Maintain clear and accurate shift and production reports
  • Provide training for new team members, support ongoing development, and stay updated on industry best practices
  • Track inventory, manage costs, and streamline processes for maximum efficiency
  • Oversee food preparation standards, ensure compliance with health regulations, and conduct regular inspections
  • Set an example of friendly, fast service by resolving customer inquiries and complaints promptly and professionally
  • Manage daily operations by scheduling shifts, leading team members, and maintaining productivity
What we offer
What we offer
  • Flexible shifts
  • On-site parking
  • Paid time off
  • Flexible Work Schedule
  • Fulltime
Read More
Arrow Right

Customer Service Supervisor

My client is looking for a bright and engaging Customer Service Supervisor to su...
Location
Location
United Kingdom , Dartford
Salary
Salary:
40000.00 - 45000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passionate about working collaboratively with other departments
  • Nurturing and motivating approach
  • Excellent client management skills
  • Previous experience in a supervisory level role
Job Responsibility
Job Responsibility
  • Being an active member of the Customer Service department and supporting clients in the after-sales stage to chase order statuses, locate missing items, resolve complaints and process returns
  • Motivating and encouraging a team of 5 including 2x Customer Service, 2x Dispatch and 1 remote Customer Service based at a different site
  • Monitoring and reporting on performance against key metrics including response times, resolution times, returns times and call volumes
  • Attending weekly Department meetings and making active contributions
  • Working closely with Transport Manager and Sales manager to resolve operational issues and improve service to loyal customer base
  • Hold weekly huddle meeting with team
What we offer
What we offer
  • Free lunch every day
  • gross profit bonus scheme
  • increasing annual leave up to 24 days
  • Fulltime
Read More
Arrow Right

Food Service Supervisor

Elevate Your Career with a Leading Food Service Client! We are seeking a Bilingu...
Location
Location
Canada , Surrey
Salary
Salary:
17.50 CAD / Hour
hirez.ca Logo
Hirez Manpower Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent
  • At least 6 months in food and beverage industry roles within Canada
  • Minimum of 3 years of relevant experience outside Canada
  • CLB 6 minimum in English
  • French fluency required
  • In-depth knowledge of food safety and sanitation practices
  • Strong leadership, communication, and organizational abilities
  • Proficiency with food service technology and software
Job Responsibility
Job Responsibility
  • Keep detailed records of materials used, work progress, and surface areas covered during the job
  • Support onboarding and training for new team members, fostering a positive and collaborative environment
  • Oversee inventory, control costs, and streamline processes for optimal efficiency
  • Maintain food quality and safety, conduct regular quality checks, and comply with health regulations
  • Interact with vehicle owners to assist them with their needs, ensuring satisfaction
  • Manage daily operations by scheduling shifts, leading team members, and maintaining productivity
What we offer
What we offer
  • On-site parking
  • Paid time off
  • Flexible Work Schedule
  • Fulltime
Read More
Arrow Right

Customer Service Supervisor

We are seeking a dedicated Customer Service Supervisor to join our team in Winst...
Location
Location
United States , Winston-Salem
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3 years of experience in a customer service role
  • Proven experience in answering inbound calls effectively and professionally
  • Proficient in handling healthcare claims
  • Knowledge of claim adjudication processes and procedures
  • Experience using CRM (Customer Relationship Manager) software
  • Excellent customer service skills, with the ability to resolve issues promptly and effectively
  • Ability to supervise and lead a team, ensuring high-quality customer service at all times
Job Responsibility
Job Responsibility
  • Overseeing the customer service team and enhancing service procedures to improve customer satisfaction
  • Handling complex customer service issues and ensuring timely resolution
  • Monitoring and analyzing customer service performance metrics to drive improvements
  • Coordinating with the team to handle healthcare claims-related inquiries from customers
  • Utilizing CRM tools to maintain and update customer records and track interactions
  • Implementing strategies to improve quality of service, productivity and profitability
  • Collaborating with team members to understand their challenges and identify improvements
  • Providing guidance and support to the team, fostering a supportive and cohesive work environment
  • Ensuring adherence to company policies and regulations related to customer service
  • Leading and motivating the team to meet and exceed their performance goals
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Customer Service Supervisor

A growing organization in the Twin Cities, MN, is seeking an on-site Customer Se...
Location
Location
United States , Twin Cities, MN
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3+ years in customer service
  • At least 1-2 years in a supervisory or team lead role
  • Strong communication, leadership, and problem-solving abilities
  • Proficiency with customer relationship management (CRM) systems is a plus
  • High school diploma or equivalent
  • An associate or bachelor’s degree is a plus
  • Ability to work fully on-site in the Twin Cities area during standard business hours
Job Responsibility
Job Responsibility
  • Lead and motivate a team of customer service representatives to achieve high performance and meet organizational goals
  • Oversee daily operations of the customer service department to ensure seamless and accurate service delivery
  • Address and resolve escalated customer inquiries, complaints, or concerns, ensuring a positive customer experience
  • Monitor team productivity through metrics, reporting, and feedback sessions to identify areas for improvement
  • Train, coach, and develop team members to enhance their skills and maintain a service-focused mindset
  • Coordinate with other departments to streamline communication and ensure customer satisfaction
  • Maintain up-to-date knowledge of company products, services, and processes to support customers effectively
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Food Service Supervisor

The Food Service Supervisor is passionate about ensuring that Team Members provi...
Location
Location
Canada , Vancouver, Burnaby, Surrey, Langley, Maple Ridge, Richmond, Coquitlam
Salary
Salary:
Not provided
hifivechicken.com Logo
Hi Five Chicken
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluent English
  • High school Diploma
  • Minimum 1 year supervisory experience
Job Responsibility
Job Responsibility
  • Delivers exceptional food and service standards, cleanliness and safety
  • Supervise and coordinate activities of staff who prepare and portion food
  • Delegate in a way that encourages teamwork during shift to ensure that the restaurant operations comply with Company standards
  • Motivate Team Members to exceed customer expectations with food and friendly service
  • Takes initiative to immediately educate on and report violations of safety, sanitation, security, and other company policies to restaurant management and perform short-term solutions
  • Motivates Team Members to comply with loss control procedures and to maintain a safe and secure environment for customers and other Team Members
  • Completes checklists and procedures for cash reporting, inventory control, and scheduling during shift
  • Performs other duties as assigned by Manager/Assistant General Manager
What we offer
What we offer
  • Discounted delicious meals (50%)
  • Extended Health
  • Free Uniforms
  • Opportunities for Career Progression
  • Fulltime
Read More
Arrow Right

Customer Service Supervisor

As a Customer Service Supervisor, you will guide and manage a team of frontline ...
Location
Location
United States , Indianapolis, Indiana
Salary
Salary:
55000.00 - 88000.00 USD / Year
thermatru.com Logo
Therma-Tru
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in a call center environment, including prior leadership or supervisory experience
  • Experience coaching and developing team members, including giving feedback and leading team meetings or training
  • Demonstrated written and verbal communication skills with the ability to analyze reports and data to track performance and drive improvements
  • Proficiency in Microsoft Office tools, including Excel and PowerPoint
  • Experience with contact center systems such as Nice CXone, SAP, Esker, and Webstation
  • Comfortable collaborating across teams and managing changing priorities in a dynamic environment
Job Responsibility
Job Responsibility
  • Manager, coach, and inspire a team of frontline customer service associates to achieve performance and quality goals
  • Oversee daily call center operations, including scheduling, workload balancing, and performance tracking
  • Provide guidance and support to your team by answering questions and resolving escalated customer concerns
  • Ensure service standards and procedures are consistently met across all customer interactions
  • Conduct regular one-on-ones, team huddles, and coaching sessions to develop talent and reinforce performance excellence
  • Collaborate with leadership and training teams to enhance efficiency, recognize achievements, and support associate growth
  • Partner cross-functionally with internal departments to resolve issues and improve the end-to-end customer experience
  • Manage daily, weekly, and monthly reporting on key metrics including productivity, error tracking, and KPIs
  • Support system testing, process audits, and rollout of new technologies and workflows
  • Provide backup support to the Customer Service Manager and fulfill ad-hoc requests as needed
What we offer
What we offer
  • Annual bonus plan based on company and individual performance, or a role-based sales incentive plan
  • Robust health plans
  • Market-leading 401(k) program with a company contribution
  • Product discounts
  • Flexible time off benefits
  • Adoption benefits
  • Employee Resource Groups (ERGs)
  • Fulltime
Read More
Arrow Right

Services Supervisor

The Supervisor Onsite Services reports to the Manager Onsite Services and will l...
Location
Location
United States , Memphis
Salary
Salary:
61200.00 - 101900.00 USD / Year
grainger.com Logo
W. W. Grainger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years relevant experience of retail, manufacturing or industrial business experience ideally with some leadership experience
  • Associates degree or equivalent experience
  • Understanding of financial and economic concepts to perform the P&L tasks
  • Situational leadership experience in a matrixed environment and lead others not directly within span of control
  • Experience building and sustaining partnerships and teams
  • Strength in process improvement, ownership and control and project management
  • Ability to be in the field 3 days a week coaching your team members
Job Responsibility
Job Responsibility
  • Coach a team of 4-9 Onsite Representative and Specialists to maintain customer accounts within in a geography or customer and stock and organize products on time using essential tools and metrics
  • Select, coach, and retain a diverse team
  • Set the example and coach leaders in their understanding and commitment to live the Grainger values while creating positive team member engagement
  • Manage KeepStock projects in the service geography focused on improving productivity and profitability of the KeepStock offering
  • Ensure proper solutions and resources are being offered/deployed to customers
  • Partner with the sales team, providing expertise in Keepstock offer to help sales team to exceed incremental sales growth expectations to meet Return on investment for KeepStock sites
  • Maintain customer relationships and partner with the sales & branch teams to identify and address service opportunities
  • Be a strong KeepStock advocate by building an internal network with local Customer Service, Sales, Supply Chain and Consulting collaborators
What we offer
What we offer
  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
  • Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools
  • Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
  • Fulltime
Read More
Arrow Right