CrawlJobs Logo

Member Services Specialist

daxko.com Logo

Daxko

Location Icon

Location:
United States , Birmingham

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

16.06 - 24.03 USD / Hour
Save Job
Save Icon
Apply Position

Job Description:

As a Member Services Specialist, you’ll play a key role in helping members and organizations thrive by ensuring accurate billing, timely revenue recovery, and exceptional member experiences. In this role, you’ll act as an extension of our software customers’ Accounts Receivable and Member Management teams, using Daxko’s industry-leading software and your people skills to resolve billing issues and support members with care and professionalism.

Job Responsibility:

  • Serve as a trusted point of contact for members via email and inbound/outbound phone calls
  • Manage a high volume of member interactions while maintaining a calm, professional, and empathetic approach
  • Investigate and resolve billing and account-related questions, including fees, holds, freezes, and terminations
  • De-escalate challenging situations and provide thoughtful, solution-oriented support
  • Maintain accurate and up-to-date member financial records
  • Use Daxko software to process billing, reconcile accounts, and generate reports
  • Collaborate with teammates and internal partners to ensure a seamless member experience
  • Meet or exceed weekly, monthly, and quarterly performance goals
  • Participate in team trainings and contribute to ongoing process and service improvements
  • Follow established compliance policies and standard operating procedures

Requirements:

  • Strong communication and interpersonal skills with a focus on active listening
  • A customer-first mindset with patience, empathy, and professionalism
  • Strong problem-solving and critical-thinking abilities
  • Comfort working with computers, multiple systems, and detailed data
  • Ability to manage time effectively and work independently
  • Attention to detail and commitment to accuracy
  • Ability to thrive in a fast-paced, high-volume call center environment
  • High school diploma or equivalent
  • At least 6 months of customer service or related experience
  • Proficiency using a PC
  • Experience with CRM systems (e.g., Salesforce)

Nice to have:

  • Bachelor’s degree
  • 1+ year of customer service experience
  • Bilingual or multilingual abilities
  • Experience handling escalated customer situations with confidence and care
What we offer:
  • Flexible paid time off
  • Affordable health, dental, and vision insurance options
  • Monthly fitness reimbursement
  • 401(k) matching
  • New-Parent Paid Leave
  • Casual work environments
  • Remote work

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Daxko - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Member Services Specialist

Member Experience Specialist

This is a full-time position for a conscientious and kind individual with a pass...
Location
Location
United States , Bozeman
Salary
Salary:
59000.00 - 72000.00 USD / Year
xyplanningnetwork.com Logo
XY Planning Network
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong communication skills
  • Self-starter with a 'don’t stop until I have the answer' attitude
  • Comfortable communicating clearly and enthusiastically through video, phone, and email
  • Experience going 'above and beyond' to thrill customers
  • Strong tech-savvy and a hunger to learn
  • Bottomless well of patience and empathy
  • Superpowers in communicating with positivity and precision via the written word
  • Skill in anticipating possible next questions
  • Love of detailed work that requires both accuracy and consistency
  • Dependable, harmonious work ethic
Job Responsibility
Job Responsibility
  • Become an XYPN membership expert
  • Swiftly reply to member emails with generous, authentic responses via help desk software
  • Be available during set periods for phone support
  • Uphold communication standards in all situations
  • Contribute to writing and refining the knowledge base
  • Greet and onboard new members
  • Understand the applicability and importance of all member benefits
  • Facilitate personalized touchpoints with members
  • Be available to give members the best advice on using benefits
  • Understand member's utilization of benefits and make recommendations
What we offer
What we offer
  • 100%- employer-funded Employee Stock Ownership Plan (ESOP)
  • Unlimited vacation days (minimum 3 weeks per year)
  • 9 paid flexible holidays
  • 401(k) with match (employee 6%, employer 4.5%)
  • 12 weeks paid parental leave
  • Health insurance w/ employer contribution
  • Dental, Vision, Voluntary Life and AD&D, and Accident insurance options
  • Pet insurance availability
  • Health Savings & Flex Spending Accounts
  • Employer-paid Life and AD&D insurance
  • Fulltime
Read More
Arrow Right

Customer Service Specialist

Join Our Team as a Customer Service Specialist! Our client's dynamic team is see...
Location
Location
United Kingdom , Hackney
Salary
Salary:
14.42 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Exceptional communication skills, both verbal and written
  • A confident and calm approach to problem-solving
  • Confident when answering and talking on the phone
  • The ability to empathise with customers and understand their needs
  • Previous experience in customer service and Zendesk is a plus, but not essential
  • A positive attitude and a willingness to learn
Job Responsibility
Job Responsibility
  • Handling customer inquiries with empathy and understanding
  • Providing clear and accurate information about products and services
  • Resolving issues promptly and effectively, ensuring customer satisfaction
  • Maintaining detailed records of customer interactions
  • Collaborating with team members to enhance service quality
What we offer
What we offer
  • Be part of a vibrant and supportive team
  • Gain valuable experience in a fast-growing company
  • Enjoy a competitive hourly rate
  • Flexible working environment that encourages work-life balance
  • Fulltime
Read More
Arrow Right

Customer Service Specialist

As a Customer Service Specialist, you will be the first point of contact for our...
Location
Location
United Kingdom , Burgess Hill
Salary
Salary:
15.00 - 17.00 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A genuine passion for helping others and a cheerful disposition
  • Previous experience in customer service or a related field
  • Excellent communication skills, both verbal and written
  • Strong problem-solving abilities and a proactive approach
  • The ability to work well in a team and adapt to a fast-paced environment
Job Responsibility
Job Responsibility
  • Responding to customer inquiries via phone, email, and chat with enthusiasm and professionalism
  • Providing clear and accurate information about our services and solutions
  • Troubleshooting and resolving issues promptly to ensure customer satisfaction
  • Collaborating with team members to continuously improve our processes and service delivery
  • Maintaining accurate records of customer interactions and transactions
What we offer
What we offer
  • Be part of a forward-thinking company that values innovation and collaboration
  • Work in a supportive team that celebrates successes together
  • Enjoy a flexible working environment where your well-being is a priority
  • Fulltime
Read More
Arrow Right

Customer Service Specialist

Join our team as a Customer Service Specialist providing vital support to custom...
Location
Location
United Kingdom , Staines-upon-Thames
Salary
Salary:
28000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in customer order management and processing
  • Strong understanding of customer service excellence
  • Proficient in Microsoft applications with great numerical accuracy
  • Articulate communicator with excellent attention to detail
  • Ability to prioritise and manage multiple tasks effectively
  • Team player who can also work independently
  • Positive and enthusiastic attitude
  • Flexibility in adapting to changing priorities
  • Calm under pressure to manage stressful situations
  • Friendly, approachable, and supportive to team members
Job Responsibility
Job Responsibility
  • Manage all sales order processing from receipt through to invoicing
  • Provide timely updates to customers regarding order status
  • Collaborate with colleagues on technical queries and customer delivery expectations
  • Create bespoke documents, manuals, and data sheets for customers
  • Handle inquiries through various communication channels (phone, email, Zoom, Teams)
  • Assist with stock takes and resolve discrepancies
  • Support finance teams with account creation, invoice queries, and annual audits
  • Maintain and monitor customer mailboxes and portals
What we offer
What we offer
  • Opportunity to grow and thrive in a supportive environment
  • Inclusive workplace that values diversity and provides reasonable adjustments
  • Fulltime
Read More
Arrow Right

Specialist Service Desk Engineer

The number one goal of everyone in our team is to make our clients exceptionally...
Location
Location
United Kingdom , Hebburn
Salary
Salary:
34000.00 - 44000.00 GBP / Year
itcservice.co.uk Logo
ITC Service Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A love of (and ability to) Solve Problems & Challenges
  • Excellent communication skills, founded in being a good listener
  • Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
  • A deep desire to deliver an amazing Client Experience
  • Advanced knowledge of IT Applications, Software & Hardware
  • The ability to speak both Geek and human
  • Experience using a Ticketing system / RMM Tool and PSA software (5 years minimum)
  • Experience providing support via remote tools (5 years minimum)
  • Experience handling Technical Service Tickets (5 years minimum)
  • Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business (5 year minimum)
Job Responsibility
Job Responsibility
  • Work on and resolve escalated Service Desk Tickets and Projects
  • Delight our Clients with a Friendly, Quick and Helpful Experience
  • Provide the Client with advanced remote troubleshooting
  • Remote Hardware Maintenance and Support
  • Use our Ticketing System to manage projects and resolve Service Desk Tickets & Service Requests
  • Managing and recording all work though our Ticketing System
  • Make sure that Client Documentation is well maintained
  • Split tickets that have several issues into their own individual ticket
  • Make sure that tickets aren’t “stale” throughout the process
  • Review RMM dashboard and apply remediation actions as indicated by our Processes
  • Fulltime
Read More
Arrow Right

Service Delivery Specialist

Reporting to the Service Delivery Manager in Operations Transformation & Support...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
https://www.allianz.com Logo
Allianz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Preferably 4 years+ of optimal Service Delivery experience or account management role
  • Experience in a multinational environment, producing update within tight deadlines
  • Experience in project management and/or data analytics are an advantage
  • Good knowledge of MS Office (Outlook, Word, Excel, PowerPoint)
  • Comfortable working with numbers
  • A customer-focused individual with great interpersonal and communicative skills
  • Attention to detail and problem-solving skills
  • Strive for excellent member’s experience
  • Developed interpersonal and communication skills (verbal and written)
  • Great team player with ability to influence others
Job Responsibility
Job Responsibility
  • Managing our Third Party Partners (TPP)
  • Assist in managing and developing end to end service delivery considering related TPP service issues
  • Identify root causes and push for mitigation plans to enhance the service delivery
  • Understand and maintain very good knowledge of TPP capabilities and limitations to anticipate needs and challenges
  • Document and maintain all relevant information pertaining to TPP (scorecards)
  • Communicate relevant information to key stakeholders to facilitate decision making
  • Lead and support any TPP meetings/calls
  • Participate to TPP business review to give relevant feedback
  • Recognized as the go-to person internally on the assigned account
  • Drive easy, quick and high quality interactions with all touchpoints
  • Fulltime
Read More
Arrow Right

Banking Specialist - Asset Servicing - Corporate Action

You will be part of a global division located in 4 different regions (Germany in...
Location
Location
India , Pune
Salary
Salary:
Not provided
avaloq.com Logo
Avaloq
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A strong team player, who is able to develop and manage strong working relationships with global internal departments and external counterparties
  • Effective prioritisation and time management skills
  • Proven ability to multi-task and operate within a team and independently with limited supervision
  • Excellent analytical skills with attention to detail
  • Proficient in Microsoft Office, with aptitude to learn new software and systems
  • Creative and innovative mindset, with the ability to generate and implement ideas that enhance efficiency, quality, and risk mitigation
  • Familiarity with financial markets and investment instruments
  • Ability to work under pressure, meet tight deadlines
  • Strong written and verbal communication skills
  • Fluency in written and spoken Business English is essential
Job Responsibility
Job Responsibility
  • Prepare timely notifications to clients about upcoming events and their impact on clients' assets accounts and act on client elections accurately by acceptance deadline
  • Act as a checker and validator for all the activities performed by the team members
  • Process, book and control all kinds of corporate actions and income collections
  • Responsible for performing mandatory and voluntary corporate action-related custody and accounting processing requirements, such as dividend payments, reorganisation, bond redemption, etc.
  • Ensure key criteria and in-scope events for all transaction activity has been identified and actioned
  • Investigate and resolve stock and cash breaks arising from event bookings all along adhering to established quality control measures and procedures
  • Close collaboration with internal stakeholders, clients and custodians to ensure that all corporate action events are properly addressed and booked
  • Responsible for researching and responding to inquiries from internal business groups, depositories, agents, brokers, clients, Investment Managers, sub-custodians and/or custodians
  • Manage and meet all deadlines by keeping up to date with the progress of events
  • Ensure procedures and controls are fully adhered to
What we offer
What we offer
  • Annual bonus
  • Flexible working
  • Instant recognition
  • Access to Udemy for professional and personal learning
  • Fulltime
Read More
Arrow Right

Senior P&C Services Specialist with English

In the P&C team, together with Junior Specialists, Specialists, and other Senior...
Location
Location
Poland , Poznan
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Personnel Administration and Payroll experience
  • familiarity with retirement and pension funds law, labor law
  • knowledge of SAP HR system
  • fluency in English
  • knowledge of one of the Scandinavian languages is an asset
  • comfortable using MS Office tools
Job Responsibility
Job Responsibility
  • processing HR and payroll matters
  • answering colleagues’ questions related to HR Administration and Payroll
  • handling personal data
  • supporting team members
What we offer
What we offer
  • hybrid working model
  • fantastic office furnished with IKEA furniture
  • free underground parking with electric charger and bicycle parking
  • stable employment
  • flexible terms of employment
  • flexible working hours
  • annual appreciation bonus
  • homework allowance
  • cafeteria system
  • Tack! loyalty program
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Poland Jobs Ireland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy