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Robert Half Logo Robert Half · Customer Service

Member Services Representative

United States, Sacramento · Job Posted April 20, 2026
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Job Description

We are looking for a dedicated Member Services Representative to join our team in Sacramento, California. In this long-term contract role, you will be responsible for delivering exceptional service to members, ensuring their inquiries and concerns are handled efficiently and professionally. If you thrive in a fast-paced environment and enjoy connecting with people, this position offers an excellent opportunity to showcase your customer service skills.

Job Responsibility

  • Respond to inbound calls from members and provide clear and accurate information regarding their inquiries
  • Address member concerns with professionalism and empathy, ensuring a positive experience
  • Manage patient intake processes efficiently while maintaining attention to detail
  • Utilize computer systems, including Salesforce, to document interactions and track member information
  • Handle both inbound and outbound calls to resolve issues and assist members effectively
  • Demonstrate proficiency in navigating a fast-paced call center environment
  • Collaborate with team members to meet service-level agreements and organizational goals
  • Provide support to veterans and ensure their specific needs are met with care
  • Maintain compliance with all company policies and procedures during member interactions
  • Continuously improve processes to enhance the overall member experience

Requirements

  • Previous experience in a call center or customer service role is required
  • Proficiency in using computer systems, including Salesforce, to manage and document information
  • Strong typing skills and the ability to navigate systems quickly and accurately
  • Exceptional verbal and written communication skills
  • Ability to handle high call volumes in a fast-paced environment
  • Must be detail-oriented and able to multitask effectively

Nice to have

  • Experience with patient intake processes is highly desirable
  • Familiarity with serving veterans and understanding their unique needs is an advantage

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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