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We are looking for a skilled Member Services Representative to join our team in Carmel, Indiana. In this role, you will be responsible for managing data entry tasks and providing exceptional customer service in a fast-paced environment. This is a contract-to-permanent position, offering an excellent opportunity for long-term career growth within the health insurance industry.
Job Responsibility:
Perform accurate and efficient data entry to maintain updated records
Handle customer inquiries with professionalism and provide timely resolutions
Adapt to frequent interruptions while maintaining focus and productivity
Prioritize speed and precision in completing tasks and meeting deadlines
Utilize tools such as Microsoft Word and Microsoft Excel to perform daily tasks
Manage filing and copying duties to ensure organized documentation
Compose and respond to emails promptly and professionally
Uphold a high standard of customer service in all interactions
Collaborate with team members to address and resolve issues effectively
Requirements:
Proficiency in Microsoft Word and Excel
Strong organizational and basic office skills
Experience in customer service with a focus on quality and efficiency
Ability to maintain an alpha keystroke speed of 6,000-8,000 kph
Competence in filing and copying tasks
Familiarity with email communication tools
Ability to work efficiently in a fast-paced environment
Attention to detail and accuracy in completing assignments
What we offer:
medical, vision, dental, and life and disability insurance