Member Services Representative

• Assist members with incoming and outgoing calls, addressing inquiries, processing transactions, and resolving issues promptly and efficiently
• Educate members on the advantages of credit union membership and the range of financial services available
• Deliver outstanding customer service through a friendly and detail-oriented approach that enhances member experiences
• Maintain up-to-date knowledge of credit union products, procedures, and compliance regulations to provide accurate information and assistance
• Collaborate with team members to ensure seamless service delivery and a positive work environment
• Handle member concerns efficiently, providing solutions and escalating issues when necessary
• Perform data entry and transaction processing with precision and attention to detail
• Utilize computer systems effectively to manage member accounts and document interactions
• Uphold company standards and policies while fostering trust and transparency with members

• Previous experience in a fast-paced call center environment
• Proficiency in computer systems and ability to navigate multiple platforms
• Strong typing skills with accuracy and speed
• Proven ability to deliver excellent customer service in a detail-oriented setting
• Effective communication skills, both verbal and written, to interact with members and team members
• Ability to multitask and prioritize in a dynamic work environment
• Demonstrated problem-solving abilities and attention to detail

Familiarity with financial services or credit union operations is a plus

• Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
• Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan