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Robert Half Logo Robert Half · Call Center

Member Services Representative

United States, Durham · Job Posted June 02, 2026
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Job Description

We are looking for a Member Services Representative to support a non-profit organization through a Long-term Contract assignment. This position is ideal for someone who thrives in a high-volume call center setting, enjoys helping members with patience, and can navigate computer-based tasks efficiently. The role requires strong communication, accurate data entry, and a service-focused approach to handling inbound member inquiries.

Job Responsibility

  • Respond to a steady flow of incoming calls and provide courteous, timely assistance to members with questions, concerns, and service needs
  • Enter and update member information accurately while navigating multiple computer systems during live interactions
  • Deliver clear guidance on programs, services, and account-related matters in a detail-oriented and empathetic manner
  • Maintain detailed records of conversations, actions taken, and follow-up needs to support service continuity
  • Process routine transactions, including handling payments or cash-related activities, in accordance with established procedures
  • Resolve member issues efficiently by identifying needs, researching information, and escalating complex matters when appropriate
  • Meet performance expectations for responsiveness, accuracy, and quality in a fast-paced customer service environment

Requirements

  • Prior experience in call center customer service or a similar high-volume support environment
  • Strong computer proficiency with the ability to work across multiple applications at once
  • Accurate typing skills and comfort with real-time data entry while speaking with customers
  • Excellent verbal communication skills and a detail-oriented, member-focused approach to service
  • Experience handling inbound calls and managing customer concerns with patience and efficiency
  • Ability to manage cash handling or payment-related tasks with attention to detail
  • Strong organizational skills and the ability to remain productive in a fast-paced setting

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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