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Member Services Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Jacksonville

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Member Services Representative to support members with day-to-day financial transactions and account-related needs in Jacksonville, Florida. This Long-term Contract opportunity is ideal for someone who enjoys delivering attentive service, handling cash accurately, and building strong member relationships in a branch environment. The person in this role will help members navigate products and services, resolve account questions, and contribute to branch growth through dependable support and clear, attentive communication.

Job Responsibility:

  • Engage members in meaningful conversations to understand their banking needs and recommend appropriate services or account options
  • Handle routine financial transactions such as deposits, withdrawals, transfers, loan payments, and other teller activities with accuracy and efficiency
  • Open new accounts, update existing account details, and complete maintenance requests while following established policies and compliance standards
  • Investigate member questions, resolve account concerns, and provide clear information about available products, services, and credit union resources
  • Manage a personal cash drawer by opening, closing, balancing daily totals, and maintaining approved cash limits throughout the workday
  • Support branch operations by recording night deposits, mail deposits, and other controlled transactions as part of dual-control procedures
  • Contribute to business development efforts by promoting relevant financial products, making outbound member calls when needed, and helping the branch meet performance goals
  • Monitor transactions for irregularities, follow security procedures, and help protect the organization by identifying potentially fraudulent activity or documentation
  • Assist with additional branch coverage, electronic member inquiries, translation support, self-assessments, and other assigned projects as needed

Requirements:

  • High school diploma or equivalent required
  • Previous experience handling cash in a bank, credit union, or similar customer-facing environment is preferred
  • Strong customer service background with the ability to communicate professionally in a fast-paced setting
  • Comfortable using computers for data entry, typing, and navigating business software such as Microsoft Word, Excel, and Outlook
  • Ability to stay organized, maintain accuracy, and manage multiple priorities with close attention to detail
  • Good judgment, problem-solving ability, and a team-oriented approach to daily work
  • Flexibility to work evenings, weekends, and travel to nearby branches when business needs require it
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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