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Robert Half Logo Robert Half · Customer Service

Member Services Representative

United States, Sacramento · Job Posted July 03, 2026
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Job Description

The Member Services Representative serves as the primary point of contact for members. You will provide friendly, accurate, and timely assistance with inquiries, membership processes, program information, and issue resolution — all while delivering a positive experience in a mission-driven educational setting.

Job Responsibility

  • Serve as the first point of contact for members via phone, email, and in-person interactions, answering questions about membership benefits, programs, services, policies, and resources
  • Assist members with enrollment, registration, renewals, updates, and related processes
  • Provide information and guidance on educational programs, events, workshops, and available resources in both English and Spanish
  • Listen to member concerns, resolve issues empathetically and efficiently, and escalate complex matters when necessary
  • Maintain accurate and confidential member records and databases
  • Collaborate with internal teams to ensure members receive timely and consistent support
  • Help promote member engagement by sharing relevant information about programs and opportunities
  • Perform general administrative duties related to member services, such as data entry, correspondence, and documentation
  • Contribute to a welcoming, professional, and supportive environment for all members and visitors

Requirements

  • Fluent in English and Spanish — Required
  • 1+ year of customer service, member services, or administrative experience in a professional setting (experience in education, schools, nonprofits, or member-based organizations is strongly preferred)
  • Excellent verbal and written communication skills with a patient, friendly, and professional demeanor
  • Strong problem-solving abilities and attention to detail
  • Comfortable using Microsoft Office Suite (Word, Excel, Outlook) and able to learn new systems quickly
  • Ability to handle confidential information with integrity and discretion
  • High school diploma or equivalent required
  • associate’s or bachelor’s degree in education, communications, business, or a related field is a plus
  • Reliable, punctual, and able to work effectively in a team-oriented, fast-paced educational environment
  • Genuine interest in supporting students, families, educators, or community members

Nice to have

  • Experience in education, schools, nonprofits, or member-based organizations
  • Associate’s or bachelor’s degree in education, communications, business, or a related field

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
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