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We are looking for a Member Services Representative to join our team in Carmel, Indiana. This Contract to permanent position requires someone who thrives in a fast-paced environment and can manage data entry tasks with precision and efficiency. The ideal candidate will be adaptable to interruptions while maintaining a strong focus on accuracy and speed. This position is 8am-4pm Monday-Friday and is on-site.
Job Responsibility:
Perform accurate and efficient data entry tasks to support member services operations
Handle interruptions while maintaining focus on completing tasks effectively
Ensure all member-related information is entered and updated with speed and precision
Provide excellent customer service by addressing inquiries and resolving issues promptly
Utilize Microsoft Word and Excel to create, edit, and manage documents and spreadsheets
Manage office tasks such as filing, copying, and organizing records
Communicate via email professionally to respond to member needs and collaborate with team members
Maintain a high level of productivity while adhering to quality standards
Support team operations by assisting with various administrative duties as needed
Requirements:
Proficiency in Microsoft Word and Excel for document and data management
Demonstrated ability to perform data entry at an alpha speed of 6,000 - 8,000 keystrokes per hour
Strong customer service skills with the ability to handle inquiries professionally
Basic office skills, including filing, copying, and organizing documents
Experience managing email communication effectively and professionally
Ability to work efficiently in a fast-paced environment while maintaining accuracy
Strong organizational skills and attention to detail
Flexibility to adapt to interruptions and shifting priorities
What we offer:
medical, vision, dental, and life and disability insurance