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Robert Half Logo Robert Half · Customer Service

Member Services Representative

United States, Saint Louis · Job Posted June 15, 2026
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Job Description

We are looking for a service-minded Member Services Representative to join a healthcare-related organization in Saint Louis, Missouri on a Contract basis. This opportunity is ideal for someone who enjoys assisting members, managing detailed administrative work, and contributing to a responsive support team. The person in this role will help maintain accurate membership information, support engagement efforts, and provide day-to-day assistance that keeps member services operations running efficiently.

Job Responsibility

  • Manage incoming membership forms, payment details, and account changes with a high level of accuracy and timeliness
  • Reach out to members regarding renewals and continued participation, helping strengthen engagement across each stage of the member experience
  • Support onsite and organizational events by assisting with member-facing activities, including coverage at service booths during major annual gatherings
  • Prepare and organize administrative materials such as information packets, certificates, and related documents for internal and external use
  • Welcome visitors and respond to member inquiries with professionalism, clarity, and a strong customer service focus
  • Maintain orderly records and ensure membership data is updated consistently across systems and files
  • Assist the broader team with operational tasks that improve workflow and support daily member services functions.

Requirements

  • Previous experience in customer service, member support, call center operations, or a similar fast-paced service environment
  • Strong computer skills with the ability to learn internal systems and handle routine data entry efficiently
  • Accurate typing skills and attention to detail when processing records, payments, and membership information
  • Ability to communicate clearly and professionally with members, visitors, and internal team members
  • Comfortable balancing administrative responsibilities with high-volume service interactions
  • Strong organizational skills and the ability to manage multiple priorities in a deadline-driven setting
  • A dependable and proactive approach to supporting team goals and delivering a positive member experience.

What we offer

  • Medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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