Member Services Representative Job at Robert Half (Lexington)

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Member Services Representative

We are looking for a Member Services Representative to support members from our ...

Location

United States , La Vergne

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in customer service, member support, call center operations, or a similar client-facing role
High school diploma required
additional education or equivalent practical experience is preferred
Strong written and verbal communication skills with the ability to explain information clearly and professionally
Demonstrated ability to manage data entry accurately while working across customer service software and multiple systems
Experience resolving customer issues independently using sound judgment, empathy, and effective problem-solving skills
Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
Familiarity with service platforms such as ServiceNow, HubSpot, or comparable ticketing and customer relationship tools is preferred

Job Responsibility

Respond to member questions through appropriate service channels and provide clear, accurate information about products, services, and account-related matters
Investigate and resolve concerns tied to online orders, including shipment updates, delivery issues, and related follow-up communication
Handle complaints with professionalism, determine the root cause of issues, and drive timely resolutions that support member satisfaction
Partner with internal departments to coordinate solutions and ensure members receive a consistent and seamless service experience
Support the onboarding and day-to-day guidance of new team members by sharing processes, service expectations, and best practices
Communicate with external vendors as needed to gather information, resolve service questions, and support order-related problem solving
Maintain detailed and accurate records in customer service platforms and other business systems to document interactions and outcomes
Contribute to team performance by meeting service-level expectations for response times, resolution quality, and completion of assigned tasks

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan
Free online training
Access to top jobs
Competitive compensation

Member Services Representative

We are looking for a service-minded Member Services Representative to join a hea...

Location

United States , Saint Louis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service, member support, call center operations, or a similar fast-paced service environment
Strong computer skills with the ability to learn internal systems and handle routine data entry efficiently
Accurate typing skills and attention to detail when processing records, payments, and membership information
Ability to communicate clearly and professionally with members, visitors, and internal team members
Comfortable balancing administrative responsibilities with high-volume service interactions
Strong organizational skills and the ability to manage multiple priorities in a deadline-driven setting
A dependable and proactive approach to supporting team goals and delivering a positive member experience.

Job Responsibility

Manage incoming membership forms, payment details, and account changes with a high level of accuracy and timeliness
Reach out to members regarding renewals and continued participation, helping strengthen engagement across each stage of the member experience
Support onsite and organizational events by assisting with member-facing activities, including coverage at service booths during major annual gatherings
Prepare and organize administrative materials such as information packets, certificates, and related documents for internal and external use
Welcome visitors and respond to member inquiries with professionalism, clarity, and a strong customer service focus
Maintain orderly records and ensure membership data is updated consistently across systems and files
Assist the broader team with operational tasks that improve workflow and support daily member services functions.

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Member Services Representative

Location

United States , Southgate

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service, member support, or a call center environment
Strong computer skills, including confidence navigating multiple systems and completing data entry tasks efficiently
Accurate typing skills and the ability to handle high-volume work without sacrificing quality
Solid reading comprehension and attention to detail when reviewing written information and visual documentation
Demonstrated ability to think critically, make independent decisions, and solve problems effectively
Strong organizational skills with the ability to document work clearly and maintain reliable records
Ability to work successfully in a fast-paced environment while meeting performance expectations

Job Responsibility

Review complex approval-related information and use sound judgment to make accurate determinations
Compare images and supporting details against established guidelines to confirm whether submissions meet required standards
Research discrepancies, investigate exceptions, and gather information needed to resolve issues efficiently
Enter and maintain large volumes of records with a high level of speed, accuracy, and consistency
Interpret written materials carefully to identify key details and apply policies correctly in daily work
Record decision logic thoroughly and keep documentation organized for tracking and future reference
Manage member interactions in a fast-paced service or call center setting while maintaining clear communication and responsiveness
Consistently achieve defined quality expectations and productivity goals in a deadline-driven environment

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Member Services Representative

We are looking for a Member Services Representative to support a non-profit orga...

Location

United States , Durham

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in call center customer service or a similar high-volume support environment
Strong computer proficiency with the ability to work across multiple applications at once
Accurate typing skills and comfort with real-time data entry while speaking with customers
Excellent verbal communication skills and a detail-oriented, member-focused approach to service
Experience handling inbound calls and managing customer concerns with patience and efficiency
Ability to manage cash handling or payment-related tasks with attention to detail
Strong organizational skills and the ability to remain productive in a fast-paced setting

Job Responsibility

Respond to a steady flow of incoming calls and provide courteous, timely assistance to members with questions, concerns, and service needs
Enter and update member information accurately while navigating multiple computer systems during live interactions
Deliver clear guidance on programs, services, and account-related matters in a detail-oriented and empathetic manner
Maintain detailed records of conversations, actions taken, and follow-up needs to support service continuity
Process routine transactions, including handling payments or cash-related activities, in accordance with established procedures
Resolve member issues efficiently by identifying needs, researching information, and escalating complex matters when appropriate
Meet performance expectations for responsiveness, accuracy, and quality in a fast-paced customer service environment

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Member Services Representative

We are looking for a Member Services Representative to support a non-profit orga...

Location

United States , Wilson

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service, preferably in a call center or other high-volume support setting
Strong computer skills with the ability to navigate multiple systems accurately and efficiently
Proficient typing ability with attention to speed and accuracy
Ability to communicate clearly, professionally, and empathetically with a wide range of members
Experience handling cash or processing payments with a high level of accuracy
Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment
Dependable work habits and a commitment to delivering excellent member service

Job Responsibility

Respond to a high volume of member inquiries by phone and provide timely, courteous support
Assist individuals with account questions, service requests, and general program information while ensuring accurate documentation
Enter, update, and maintain member information in computer systems with strong attention to detail
Process cash transactions and related payments in accordance with established procedures
Type notes, correspondence, and service records efficiently to keep files current and complete
Resolve routine service concerns by identifying member needs and delivering appropriate solutions or next steps
Support front-line service operations in a fast-moving call center setting while meeting quality and responsiveness expectations
Work collaboratively with internal team members to ensure consistent service and smooth daily operations

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Member Services Representative

We are looking for a service-driven Member Services Representative to support me...

Location

United States , Tallahassee

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
At least one year of experience in customer service, banking, retail, call center support, or another member-facing role that includes cash handling
Strong verbal and written communication skills with the ability to interact professionally with a wide range of members
Demonstrated ability to manage multiple tasks efficiently while maintaining accuracy, organization, and attention to detail
Comfortable working in a fast-paced, team-oriented environment with changing priorities and member volumes
Basic computer proficiency, including typing skills and familiarity with Microsoft Office applications
Commitment to delivering excellent service with professionalism, sound judgment, and a member-first mindset

Job Responsibility

Build strong connections with members by learning about their financial priorities and guiding them toward suitable banking products and services
Explain account options, digital banking tools, and self-service resources so members can make informed decisions and manage finances more effectively
Handle routine and complex transactions such as deposits, withdrawals, transfers, loan or payment processing, and account updates for consumer and business accounts
Support both teller and member service activities based on daily branch traffic and operational needs
Contribute to membership and deposit growth by identifying service opportunities and recommending relevant savings or account solutions
Follow branch security standards, verify transaction accuracy, and remain alert to unusual activity that may indicate fraud or operational risk
Take part in outbound outreach efforts to maintain engagement with members and uncover additional ways to support their financial goals
Assist with daily branch procedures, including opening and closing tasks, balancing issues, and other operational assignments as needed
Work closely with team members to meet service expectations, maintain a positive branch environment, and support ongoing business objectives
Continue developing product knowledge, regulatory awareness, and service skills through training, coaching, and day-to-day experience

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Fulltime

Member Services Representative

If you’re someone who enjoys solving problems, organizing details, and making th...

Location

United States , West Des Moines

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service or support roles (1+ year)
Strong written and verbal communication skills
High attention to detail and accuracy
Self-starter with the ability to learn quickly and work independently
Experience with CRM systems or similar tools

Job Responsibility

Respond to customer inquiries with thoughtful, solution-oriented support
Guide clients through policies, updates, and service needs with confidence
Maintain clean and accurate data across internal systems
Use CRM and tracking tools to manage communications and priorities
Assist with billing and benefits questions, ensuring clarity and resolution
Review and process new business information for accuracy and completeness
Communicate effectively across teams to support a seamless workflow

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training
Access to top jobs
Competitive compensation

Member Services Representative

We are looking for a Member Services Representative to support a busy non-profit...

Location

United States , Durham

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service, preferably in a call center or high-volume support setting
Strong computer skills with the ability to learn and use multiple systems confidently
Accurate typing ability and comfort entering information quickly during live calls
Experience answering inbound calls and assisting customers with careful attention to detail
Solid cash handling skills and attention to accuracy when processing transactions
Clear verbal communication skills and a consistent focus on member satisfaction
Ability to stay organized, dependable, and productive in a fast-paced work environment

Job Responsibility

Respond to incoming member calls promptly and provide courteous, solution-focused support
Assist members with questions, service requests, and general account-related concerns while ensuring a positive experience
Enter and update information accurately in computer systems while maintaining strong attention to detail
Process payments and handle cash-related transactions in accordance with established procedures
Document conversations, actions taken, and follow-up needs thoroughly to support service continuity
Manage multiple priorities efficiently in a high-volume call center environment without compromising quality
Type and navigate between systems effectively to complete inquiries and maintain accurate records
Escalate complex issues appropriately and coordinate with internal teams to help resolve member concerns

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

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