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Member Services Representative

personifyhealth.com Logo

Personify Health

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Location:
United States , Covington

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

18.00 - 21.00 USD / Hour
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Job Description:

We're seeking a customer service professional who can provide attentive service that truly makes a difference in members' healthcare experiences. As our Member Services Representative, you'll handle diverse inquiries while demonstrating our commitment to member satisfaction and wellbeing.

Job Responsibility:

  • Provide exceptional service: Use outstanding interpersonal skills to understand customer inquiries and effectively assist members who may be frustrated or concerned
  • Handle diverse inquiries: Manage incoming calls regarding variety of requests while demonstrating professional oral and written communication with all stakeholders
  • Navigate complex systems: Research member information across multiple databases simultaneously to provide accurate resolution and comprehensive support
  • Share expertise: Answer questions about client and product design as well as Personify Health's involvement with members' overall wellbeing journey
  • Resolve technical issues: Assist members with website or product technical issues, escalating appropriately while maintaining focus on member satisfaction
  • Maintain excellence: Meet established performance and quality standards while retaining thorough working knowledge of all existing and new products and services

Requirements:

  • High school diploma or equivalent required
  • Some University or Post-secondary Education preferred
  • At least one year customer service experience in call center environment
  • Excellent written and verbal communication skills
  • Strong personal computer usage and Internet proficiency skills
  • Ability to type 30 wpm minimum with accuracy
  • Familiarity with cloud-based contact center software desirable
  • Ability to learn and navigate new software quickly
  • Flexible with scheduling as business needs dictate
  • Strong work ethic and self-starter abilities with effective priority management
  • Strong customer service, analytical, and decision-making skills
  • Ability to organize and follow up on multiple tasks with accuracy and timeliness
What we offer:
  • Competitive base salary and benefits effective day one
  • Comprehensive medical and dental through our own health solutions
  • Paid Time Off
  • Mental health support, retirement planning, and financial protection
  • Professional development with clear career progression and learning budgets
  • Mission-driven culture where diverse perspectives drive real impact on people's health

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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