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Member Services Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , West Des Moines

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Category:
Insurance

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Contract Type:
Contract work

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Salary:

Not provided
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Job Description:

If you’re someone who enjoys solving problems, organizing details, and making things easier for others, this contract opportunity in Des Moines could be exactly what you’re looking for. Join a growing insurance organization where your ability to balance customer interaction and backend support will directly impact business success.

Job Responsibility:

  • Respond to customer inquiries with thoughtful, solution-oriented support
  • Guide clients through policies, updates, and service needs with confidence
  • Maintain clean and accurate data across internal systems
  • Use CRM and tracking tools to manage communications and priorities
  • Assist with billing and benefits questions, ensuring clarity and resolution
  • Review and process new business information for accuracy and completeness
  • Communicate effectively across teams to support a seamless workflow

Requirements:

  • Previous experience in customer service or support roles (1+ year)
  • Strong written and verbal communication skills
  • High attention to detail and accuracy
  • Self-starter with the ability to learn quickly and work independently
  • Experience with CRM systems or similar tools

Nice to have:

Prior exposure to insurance, billing, or financial environments preferred

What we offer:
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training
  • Access to top jobs
  • Competitive compensation

Additional Information:

Job Posted:
May 20, 2026

Work Type:
On-site work
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