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Member Services Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Albany

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a detail-oriented Member Services Representative to join our team in Albany, New York. This long-term contract position offers an opportunity to contribute to the efficient management of member services and data processing. The ideal candidate will be comfortable performing repetitive tasks, managing financial transactions, and supporting various administrative functions with minimal supervision.

Job Responsibility:

  • Process and input data, including cash and check transactions, into the organization's database with accuracy and efficiency
  • Collaborate with analysts by organizing and delivering processed financial information
  • Assist in fulfilling member gifts and other administrative tasks as needed
  • Utilize CRM systems, such as Allegiance, to manage member information and fundraising activities
  • Handle a variety of tasks independently, ensuring timely and reliable completion
  • Maintain a high level of organization and attention to detail when managing financial documents and data
  • Provide exceptional customer service within a fast-paced environment
  • Ensure compliance with organizational standards and procedures while performing daily duties
  • Utilize computer systems proficiently to support administrative and customer service tasks

Requirements:

  • Proven experience in a call center or customer service environment
  • Strong computer skills, including proficiency with CRM systems and database management
  • Ability to type efficiently and accurately to manage large volumes of data entry
  • Familiarity with fundraising processes and database tools is highly desirable
  • Excellent organizational skills with a keen attention to detail
  • Capability to work independently and adapt to minimal guidance
  • Demonstrated ability to deliver high-quality customer service in a fast-paced setting
  • Strong communication skills to effectively interact with team members and customers
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 20, 2026

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