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Robert Half Logo Robert Half · Banking

Member Services Representative

United States, Thomasville Employment contract · Job Posted June 28, 2026
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Job Description

We are looking for a Member Services Representative to join a member-centered financial institution. This contract-to-permanent opportunity is ideal for someone who enjoys creating positive member experiences, handling day-to-day financial transactions, and identifying solutions that support individual financial goals. The role blends front-line service, relationship building, and operational support in a collaborative branch environment.

Job Responsibility

  • Deliver attentive service to members in person and through phone or other communication channels, creating a welcoming and detail-focused experience
  • Accurately complete routine financial activities such as deposits, withdrawals, transfers, and loan payment processing while maintaining compliance standards
  • Learn about member needs and suggest relevant financial products or services that align with their goals and circumstances
  • Contribute to branch growth by building rapport, encouraging new memberships, and supporting deposit-related opportunities through proactive outreach
  • Assist with daily branch functions, including opening and closing tasks and general operational support as needed
  • Reduce risk by following established procedures, reviewing transactions carefully, and helping identify potential fraud concerns
  • Work closely with branch colleagues to support service goals and ensure members receive consistent, efficient assistance
  • Maintain up-to-date knowledge of available financial offerings, service processes, and industry developments to better support members

Requirements

  • High school diploma or equivalent required
  • At least one year of experience in customer service, sales, or financial services that includes cash handling responsibilities
  • Strong verbal and written communication skills with the ability to build trust and respond effectively to member needs
  • Demonstrated problem-solving ability and a service-oriented approach in a fast-paced environment
  • Comfortable using computers for daily tasks, including typing, data entry, and Microsoft Office applications
  • Previous experience in call center customer service or high-volume member support environments is helpful
  • Availability to work a part-time schedule of 24 to 32 hours per week, including every Saturday
  • Willingness to complete four weeks of paid training and support both transaction-based and advisory-style member interactions

What we offer

  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
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