Member Services Representative

• Respond to member inquiries via phone, email, or chat with professionalism and efficiency
• Deliver accurate information about products, services, and account details to assist customers effectively
• Handle a high volume of calls in a fast-paced environment while maintaining a focus on quality service
• Document customer interactions, issues, and resolutions in the system accurately and in a timely manner
• Resolve customer concerns by identifying solutions and escalating issues to the appropriate team when necessary
• Stay updated on company policies, procedures, and systems to provide current and accurate information to members
• Collaborate with team members to improve processes and enhance overall customer satisfaction
• Adhere to performance metrics and goals, including call handling time and customer satisfaction rates
• Utilize computer systems proficiently for data entry and information retrieval
• Participate in ongoing training sessions to stay informed about updates and best practices

• Prior experience in a call center or customer service role, preferably in a fast-paced environment
• Strong computer skills, including proficiency in typing and navigating multiple systems simultaneously
• Excellent communication skills, both verbal and written, with a focus on clarity and professionalism
• Proven ability to handle high volumes of calls while maintaining attention to detail
• Problem-solving skills with a customer-centric approach to resolving issues
• Ability to work collaboratively within a team and adapt to changing priorities
• Familiarity with CRM software or related tools is a plus
• High school diploma or equivalent required
• additional education or certifications in customer service are advantageous

Familiarity with CRM software or related tools

• Medical insurance
• Vision insurance
• Dental insurance
• Life and disability insurance
• 401(k) plan