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Robert Half Logo Robert Half · Banking

Member Services Representative

United States, Baton Rouge · Job Posted April 20, 2026
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Job Description

We are looking for a dedicated Member Services Representative to join our team on a contract basis in Baton Rouge, Louisiana. In this role, you will provide exceptional support to members by addressing inquiries, offering tailored solutions, and promoting financial products and services. This position is well-suited for individuals with a strong background in customer service and experience in banking or financial institutions.

Job Responsibility

  • Respond to member inquiries and resolve issues efficiently, ensuring a positive customer experience
  • Promote and educate members on financial products and services to meet their needs
  • Maintain accurate records of member interactions and transactions in the system
  • Handle a high volume of calls in a fast-paced call center environment while maintaining professionalism
  • Assist members with account management, including deposits, withdrawals, and balance inquiries
  • Collaborate with team members to meet performance goals and service standards
  • Uphold compliance with banking regulations and company policies
  • Participate in ongoing training to stay updated on financial products and services
  • Provide face-to-face customer support as needed, ensuring a personalized approach to service
  • Work rotating Saturdays with a flexible day off during the week

Requirements

  • Proven experience in a customer service role, preferably within a banking or financial institution
  • Strong proficiency in Microsoft Office Suite and other computer applications
  • Ability to manage high call volumes in a fast-paced environment
  • Excellent communication and interpersonal skills with a focus on customer satisfaction
  • Familiarity with retail banking operations and financial products
  • Strong attention to detail and ability to maintain accurate records
  • Flexibility to work rotating Saturdays and adapt to schedule changes
  • Typing proficiency and general computer literacy are required

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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