This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking for a dedicated Member Services Representative to join our team on a contract basis in Baton Rouge, Louisiana. In this role, you will provide exceptional support to members by addressing inquiries, offering tailored solutions, and promoting financial products and services. This position is well-suited for individuals with a strong background in customer service and experience in banking or financial institutions.
Job Responsibility:
Respond to member inquiries and resolve issues efficiently, ensuring a positive customer experience
Promote and educate members on financial products and services to meet their needs
Maintain accurate records of member interactions and transactions in the system
Handle a high volume of calls in a fast-paced call center environment while maintaining professionalism
Assist members with account management, including deposits, withdrawals, and balance inquiries
Collaborate with team members to meet performance goals and service standards
Uphold compliance with banking regulations and company policies
Participate in ongoing training to stay updated on financial products and services
Provide face-to-face customer support as needed, ensuring a personalized approach to service
Work rotating Saturdays with a flexible day off during the week
Requirements:
Proven experience in a customer service role, preferably within a banking or financial institution
Strong proficiency in Microsoft Office Suite and other computer applications
Ability to manage high call volumes in a fast-paced environment
Excellent communication and interpersonal skills with a focus on customer satisfaction
Familiarity with retail banking operations and financial products
Strong attention to detail and ability to maintain accurate records
Flexibility to work rotating Saturdays and adapt to schedule changes
Typing proficiency and general computer literacy are required
What we offer:
medical, vision, dental, and life and disability insurance