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Robert Half Logo Robert Half · Customer Service

Member Services Representative

United States, Wilson · Job Posted May 27, 2026
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Job Description

We are looking for a Member Services Representative to support a non-profit organization in Wilson, North Carolina through a Long-term Contract opportunity. This position is ideal for someone who thrives in a high-volume service environment, communicates clearly with members, and handles daily interactions with professionalism and accuracy. The role focuses on delivering responsive assistance, maintaining reliable records, and creating a positive experience for every caller and visitor.

Job Responsibility

  • Respond to a high volume of member inquiries by phone and provide timely, courteous support
  • Assist individuals with account questions, service requests, and general program information while ensuring accurate documentation
  • Enter, update, and maintain member information in computer systems with strong attention to detail
  • Process cash transactions and related payments in accordance with established procedures
  • Type notes, correspondence, and service records efficiently to keep files current and complete
  • Resolve routine service concerns by identifying member needs and delivering appropriate solutions or next steps
  • Support front-line service operations in a fast-moving call center setting while meeting quality and responsiveness expectations
  • Work collaboratively with internal team members to ensure consistent service and smooth daily operations

Requirements

  • Previous experience in customer service, preferably in a call center or other high-volume support setting
  • Strong computer skills with the ability to navigate multiple systems accurately and efficiently
  • Proficient typing ability with attention to speed and accuracy
  • Ability to communicate clearly, professionally, and empathetically with a wide range of members
  • Experience handling cash or processing payments with a high level of accuracy
  • Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment
  • Dependable work habits and a commitment to delivering excellent member service

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
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