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Robert Half Logo Robert Half · Insurance

Member Services Rep

United States, Carmel Employment contract · Job Posted May 04, 2026
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Job Description

We are looking for a Member Services Rep to join an insurance team in a contract-to-permanent position. This opportunity is ideal for someone who thrives in a high-volume environment, stays composed when priorities shift, and takes pride in producing accurate work at a strong pace. The person in this role will support member service operations through careful data handling, responsive communication, and dependable administrative support. This is an ON-SITE opportunity working Monday-Friday 8:00am-4:00pm Monday-Friday.

Job Responsibility

  • Enter and update member information efficiently while maintaining a high level of accuracy in a fast-moving work setting.
  • Respond professionally to changing priorities and frequent interruptions without losing focus on service quality or task completion.
  • Support member service activities by handling routine administrative work such as filing, copying, and document organization.
  • Use email and standard office applications to communicate clearly and manage daily workflow.
  • Review information carefully to help reduce errors and ensure records are complete and current.
  • Assist with customer service inquiries by providing timely, courteous, and detail-oriented support.
  • Maintain productivity standards while balancing speed with careful attention to detail.

Requirements

  • Previous customer service experience in an office or support environment.
  • Strong data entry ability with typing speed in the range of 6,000 to 8,000 alpha keystrokes per hour.
  • Working knowledge of Microsoft Word and Microsoft Excel.
  • Basic office administration skills, including filing, copying, and email use.
  • Ability to work effectively in a fast-paced setting with frequent disruptions.
  • Proven attention to detail with a consistent focus on accuracy.
  • Strong organizational skills and the ability to manage multiple tasks throughout the day.

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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