Member Services Rep Job at Robert Half (Carmel)

Member Services Rep

We are looking for a Member Services Rep to join an insurance team in a contract...

Location

United States , Carmel

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous customer service experience in an office or support environment.
Strong data entry ability with typing speed in the range of 6,000 to 8,000 alpha keystrokes per hour.
Working knowledge of Microsoft Word and Microsoft Excel.
Basic office administration skills, including filing, copying, and email use.
Ability to work effectively in a fast-paced setting with frequent disruptions.
Proven attention to detail with a consistent focus on accuracy.
Strong organizational skills and the ability to manage multiple tasks throughout the day.

Job Responsibility

Enter and update member information efficiently while maintaining a high level of accuracy in a fast-moving work setting.
Respond professionally to changing priorities and frequent interruptions without losing focus on service quality or task completion.
Support member service activities by handling routine administrative work such as filing, copying, and document organization.
Use email and standard office applications to communicate clearly and manage daily workflow.
Review information carefully to help reduce errors and ensure records are complete and current.
Assist with customer service inquiries by providing timely, courteous, and detail-oriented support.
Maintain productivity standards while balancing speed with careful attention to detail.

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Operations Support Rep II

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States , Rochester

Salary:

19.04 - 26.63 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent and 2 years of related work experience, including one year in the Facilities Customer Service Department required
Or equivalent combination of education and experience
Customer Service, Control Center, and Emergency response experience required
Skills with typing/keyboarding required
Familiarity with Microsoft Office, and the ability to utilize multi-line telephones and other office equipment, including copiers, scanners, and printers required
Ability to articulate professionally required
Proven ability to react to stressful situations in a calm and professional manner required
National Incident Management System (NIMS) certification within 1 year required

Job Responsibility

Provides vital dispatch and communication support for the entire University and its affiliates
Responds to and manages high-volume inbound inquiries via phone, email, web, and electronic interfaces
Troubleshoots and provides resolutions to issues with critical and non-critical inquiries regarding equipment and operating systems
Creates and dispatches work orders
Monitors multiple, distinct building automated alarm systems
Provides communication, dispatches, provides basic technical support, and creates National Incident Management System (NIMS) based documentation for all University emergencies
Responds to service calls and requests by answering telephone, e-mail, and web-based, including social media, service call requests from members of the University community and non-University community
Troubleshoots response to the nature of the request, with special attention to critical situations
Determines appropriate responses based on the nature of the request, with special attention to critical and urgent situations
Creates and dispatches work orders to appropriate personnel and departments depending on the level and severity of the request

Fulltime

New

Customer Service Rep

Customer Service Rep(08965) Northchase, Wilmington, NC Part-time Job Category Or...

Location

United States , Wilmington

Salary:

Not provided

IAG GBS

Expiration Date

Until further notice

Requirements

An EXCEPTIONAL and POSITIVE attitude
You must be 16 years of age or older
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
Must be able to make correct monetary change
Verbal, writing, and telephone skills to take and process orders
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
Ability to enter orders using a computer keyboard or touch screen
Ability to comprehend and give correct written instructions
Ability to communicate verbally with customers and co-Team Members to process orders both over the phone and in person
Talking and hearing on telephone

Job Responsibility

Taking orders over phone and in person
Greeting customers within 10 seconds
Building relationships with customers
Up selling
Cash handling
Keeping the customer area clean
Assisting Pizza Makers with toppings and dough

What we offer

Greater variety
Smaller teams, make friends easier
Flexible hours
Fast career progression
Training opportunities & rewards

Parttime

Medical Customer Service Rep

We are looking for a Medical Customer Service Rep to support a healthcare organi...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in a call center or customer service environment, preferably within healthcare or health insurance
Working knowledge of Medicaid, including eligibility, claims, managed care, and related member services
Familiarity with prior authorizations and the ability to explain healthcare processes clearly to members
Strong verbal communication skills with the ability to remain attentive to detail and empathetic during frequent member interactions
Ability to manage a high volume of calls while maintaining accuracy, attention to detail, and quality service
Comfortable using multiple systems and resources to research member information and resolve questions efficiently
Proven ability to document information thoroughly and follow established procedures for issue resolution

Job Responsibility

Handle incoming calls from health plan members and provide clear answers related to coverage, claims activity, and amounts owed to providers
Review member benefit information and explain plan details in a way that is easy to understand and aligned with service standards
Assist callers with questions involving Medicaid programs, managed care services, and eligibility-related concerns
Help members understand prior authorization requirements and direct them through the appropriate next steps for care access
Use provider network resources to confirm participating providers and support members in locating appropriate care options
Guide members through transportation service coordination and appointment navigation when those services are part of their health plan benefits
Document interactions accurately and maintain complete records of inquiries, resolutions, and follow-up needs
Escalate complex issues when necessary while ensuring members receive timely and courteous support

What we offer

medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan

Fulltime

Customer Rep - Call Center

Location

United States , Jupiter

Salary:

17.00 - 18.00 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Minimum of two (2) years of work experience in a Technical Customer Service Call Center
Strong understanding of customer service and customer relations
Highly motivation and strong desire to learn
Ability to exercise good judgment and decision-making
Familiarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systems
Effective written and oral communication skills
Able to assess and evaluate situations effectively
Skilled in identifying critical issues quickly and accurately
Able to write informatively, clearly, and accurately

Job Responsibility

Identify customers' needs, clarify information, provide direct support or guidance toward to resolution
Tackle a variety of problems in technical systems with skill and accuracy
Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level
Willingness and Ability to be cross trained in other areas of the department
Consistently demonstrate effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

BPO HC & Insurance Operations Sr Rep

Location

United States , Plano

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

University degree or equivalent that required formal studies of the English language and basic Math
6+ months of experience where you had to apply business rules to varying fact situations and make appropriate decisions
6+ months of data entry experience that required a focus on quality including attention to detail, accuracy, and accountability for your work product
6+ months of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
6+ months of experience that required prioritizing your workload to meet deadlines

Job Responsibility

Review and process insurance claims
Validate Member, Provider and other Claim’s information
Determine accurate payment criteria for clearing pending claims based on defined Policy and Procedure
Coordination of Claim Benefits based on the Policy & Procedure
Maintain productivity goals, quality standards and aging timeframes
Scrutinizing Medical Claim Documents and settlements
Organizing and completing tasks per assigned priorities
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
Resolving complex situations following pre-established guidelines

Fulltime

Sr Customer Service Rep

Why Valvoline Global Operations? At Valvoline Global Operations, we’re proud to ...

Location

China , Shanghai

Salary:

Not provided

Valvoline

Expiration Date

Until further notice

Requirements

Master's degree
More than 5-8 years CSR experience
Strong communication skills capability to deal with complexity
Export & import experience
Can work under pressure
Familiar with international trade and domestic trade
SAP/Excel/Word/PPT experienced
Fluent English

Job Responsibility

Responsible for OEM, SHVC, export & import sales orders management
Co-ordinate with internal and external business partners to fulfill the customer requirement and solve the problems
Ensure timely handle customer order for commercial team and compliance requirement
Digital platform management
Train and coach the team members
Responsible for ordering process and SAP transaction for OEM /Import/export order
International order management, as internal sales to communicate with global SC team to catch the schedule to meet customer demand
Import/export order coordination & following up, forwarder management and keep process compliance
CSR & Logistics digital platform management and data analysis
Supply chain digital support –(WMS,EPOD,TMS, Dashboard)

Fulltime

Tennis Center Customer Service Rep

We are seeking a friendly and customer-oriented Tennis Center Customer Service R...

Location

United States , Sapphire

Salary:

Not provided

Capital Vacations

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Prior customer service experience, preferably in a sports or recreation environment
Knowledge of tennis or other racquet sports is a plus
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficiency in basic computer skills
Ability to work effectively in a team environment
Willingness to work flexible hours, including evenings and weekends

Job Responsibility

Greeting and assisting tennis center members and guests in a courteous and professional manner
Responding to inquiries via phone, email, or in person regarding tennis center services, programs, and membership
Processing reservations for tennis courts, lessons, and clinics
Handling payments and ensuring accurate processing of transactions
Assisting with equipment rentals and sales
Maintaining cleanliness and organization of the tennis center facilities
Providing information on tennis center events, promotions, and policies
Resolving customer complaints or issues in a timely and effective manner

What we offer

Medical Insurance
Dental Insurance
Vision Insurance
Discounted Resort Stays
Paid Time Off
Life Insurance
Long-Term Disability
Professional Development
Competitive Compensation
Rapid Growth

Select Country

Member Services Rep

Job Responsibility

Requirements

What we offer

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