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Member Services Processing Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Rock Island

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Are you detail‑driven, organized, and thrive in a “heads‑down” workflow? Robert Half is partnering with a long‑standing, community‑focused life insurance organization to add a Member Services Processing Representative to their Customer Support Center Processing team. This is a great fit for someone who enjoys structured tasks, data accuracy, and navigating multiple systems throughout the day. This role is minimal phone work—most of your day is spent processing, reviewing, and updating member information in a structured queue.

Job Responsibility:

  • Processing tasks submitted by phone representatives, such as: Beneficiary changes
  • Reinstatements
  • Loan processing and cash surrenders
  • Reviewing, tracking, and processing annuity applications (secondary workflow)
  • Entering application data into internal trackers
  • Sending follow‑up emails and occasional calls to other carriers to confirm receipt or request needed info
  • Navigating multiple internal systems to complete back‑office processing tasks
  • Partnering with trainers or teammates when you need support
  • Maintaining accuracy, speed, and productivity throughout the day

Requirements:

  • Strong computer and multi‑system navigation skills
  • High attention to detail and task accuracy
  • Ability to work independently in a remote environment
  • Solid performance on Microsoft Office and typing assessments
  • Reliable home workspace after initial on‑site IT setup if you desire to leverage hybrid flexibility

Nice to have:

Screen-sharing familiarity is a plus

What we offer:
  • Access to top jobs, competitive compensation and benefits, and free online training
  • Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
  • Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 20, 2026

Work Type:
Hybrid work
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