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Member Services Officer

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Australian Council of Trade Unions (ACTU)

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Location:
Australia , Sydney

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Contract Type:
Not provided

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Salary:

84834.00 - 91579.00 AUD / Year

Job Description:

The HSU is excited to recruit a passionate Member Services Officer as an addition to our Member Services Division. This is a fulltime permanent in office position located at our Sydney CBD Head Office. If you are passionate about supporting workers’ rights and have an interest in industrial relations, this is the role for you. The Primary function of this role is to provide information; support, advice, and representation to members on issues that affect their working lives.

Job Responsibility:

  • Interacting with Members: taking calls and greeting members in person in response to their needs and concerns. Delivering high-quality member service, listening to members’ requests, and working to find the appropriate solution
  • Investigating and Resolving Complaints: Face members complaints, provide solutions. Interact with internal resources to identify the issues, responded to concerns and follow-up with a satisfactory resolution in a timely and affective manner
  • Provide Information: Ongoing education and information to members in regard to the organisation’s benefits, policies, and procedures
  • Case Management: Provide sound advice on non-complex dispute resolution as required

Requirements:

  • Strong interpersonal skills for both internal and external communications and relationship building
  • High organisation and prioritisation skills and able to perform multiple tasks concurrently
  • Ability to positively contribute to a supportive, open atmosphere and team environment
  • Proven conflict and problem-solving skills
  • Demonstrated ability to use a PC and related commercial software packages
What we offer:
  • Attractive employment conditions, including access to an RDO system, Religious Leave, Study Leave, Reproductive Health and Wellbeing Leave, Birthday Leave and Travel to Work Payments
  • A supportive Health and Wellbeing program
  • Access to Staff Training and Development funding

Additional Information:

Job Posted:
February 13, 2026

Expiration:
February 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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