This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The HSU is excited to recruit a passionate Member Services Officer as an addition to our Member Services Division. This is a fulltime permanent in office position located at our Sydney CBD Head Office. If you are passionate about supporting workers’ rights and have an interest in industrial relations, this is the role for you. The Primary function of this role is to provide information; support, advice, and representation to members on issues that affect their working lives.
Job Responsibility:
Interacting with Members: taking calls and greeting members in person in response to their needs and concerns. Delivering high-quality member service, listening to members’ requests, and working to find the appropriate solution
Investigating and Resolving Complaints: Face members complaints, provide solutions. Interact with internal resources to identify the issues, responded to concerns and follow-up with a satisfactory resolution in a timely and affective manner
Provide Information: Ongoing education and information to members in regard to the organisation’s benefits, policies, and procedures
Case Management: Provide sound advice on non-complex dispute resolution as required
Requirements:
Strong interpersonal skills for both internal and external communications and relationship building
High organisation and prioritisation skills and able to perform multiple tasks concurrently
Ability to positively contribute to a supportive, open atmosphere and team environment
Proven conflict and problem-solving skills
Demonstrated ability to use a PC and related commercial software packages
What we offer:
Attractive employment conditions, including access to an RDO system, Religious Leave, Study Leave, Reproductive Health and Wellbeing Leave, Birthday Leave and Travel to Work Payments