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Member Services Officer

United Kingdom, London Employment contract 24000.00 - 26000.00 GBP / Year · Job Posted May 28, 2026
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Job Description

We are looking for a professional and customer-focused Member Services Officer to become part of our welcoming and fast-paced organisation. This is a fantastic opportunity for someone who enjoys helping people, building positive relationships, and delivering exceptional member support within a collaborative team environment.

Job Responsibility

  • Provide high-quality support and assistance to members through phone, email, and written correspondence
  • Handle member enquiries efficiently and professionally, ensuring excellent customer satisfaction
  • Maintain accurate membership records and update internal systems accordingly
  • Support the administration of member benefits, services, and general account queries
  • Assist with processing applications, renewals, and membership-related documentation
  • Work closely with colleagues to ensure all service standards and deadlines are achieved
  • Handle confidential information with professionalism and discretion

Requirements

  • Previous experience within customer service, membership services, administration, or a similar office-based role
  • Excellent communication skills, both written and verbal
  • Strong organisational skills with the ability to prioritise workloads effectively
  • Comfortable using Microsoft Office and internal database systems
  • A proactive and positive attitude with strong attention to detail
  • Ability to work independently as well as part of a team

What we offer

  • Competitive salary package
  • Fully paid travel expenses (up to Zone 9)
  • 22 days annual leave plus bank holidays
  • Company pension scheme with employer contributions up to 10%
  • Private medical insurance
  • Life assurance and income protection cover
  • Ongoing training and career development opportunities
  • Supportive, inclusive, and friendly workplace culture
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