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Member Services & Events Coordinator

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CIOB

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Location:
United Kingdom

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Member Services & Event Coordinator, you will act as the main point of contact for members providing excellent customer services, support, and membership advice for West Yorkshire, South Yorkshire, North- East Yorkshire & Humber (North of England). You will be responsible for providing corporate information to the Local Hub Committee(s) ensuring the goals and objectives of the Institute are delivered. You will also be responsible for organising and delivering a program of events locally including, networking, CPD, new members, and upgrade workshops.

Job Responsibility:

  • Act as the main point of contact for members providing excellent customer services, support, and membership advice for West Yorkshire, South Yorkshire, North- East Yorkshire & Humber (North of England)
  • Provide corporate information to the Local Hub Committee(s) ensuring the goals and objectives of the Institute are delivered
  • Organise and deliver a program of events locally including, networking, CPD, new members, and upgrade workshops
  • Advise members and potential members on local activities and products available to them
  • Contribute to the annual renewals campaign locally to achieve targets set along with weekly upgrade campaigns
  • Publicise and promote the local annual events program (may include joint events with other professional bodies or local associations) to achieve targets
  • Ensure all CIOB’s products/services are promoted at events e.g., CIOB Training, CIOB Academy, membership, structured programs, CPD portal, magazines, etc
  • Responsibility for raising purchase orders and invoices for local events and associated income and expenditure

Requirements:

  • Excellent communication skills, both in written and spoken English
  • Demonstrable administrative experience
  • Organising and reviewing successful events within budget
  • Excellent customer service, organisational, multi-tasking, and administrative skills
  • Ability to work from home with minimal supervision
  • Strong IT skills including Microsoft Office software (Word, Excel, PowerPoint, and Outlook) experience working with social media, with the ability to learn new in-house systems quickly
  • Willing to travel and work flexible hours to meet the organisation’s needs
What we offer:
  • 25 days holiday (rising to 29 with service) plus bank holidays, a birthday day off, and Christmas closure
  • Private pension scheme with employer contributions and free pension advice
  • Private medical insurance (includes Online GP and Wellbeing Assistance) and a Health Cash Plan (includes dental and optical cashback)
  • Enhanced family-friendly policies and life assurance
  • Access to resources supporting wellbeing, including an Employee Assistance Programme and mental health first aiders
  • Learning and development tailored to your career growth

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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