CrawlJobs Logo
Metcash Logo Metcash · -

Member Services Coordinator

Australia, Gepps Cross Employment contract · Job Posted July 03, 2026
Apply Position
Job Link Share

Job Description

The Member Services role sits within IBA and is focused on coordinating retail promotions, catalogue activity, and member communications across the SA/NT network. You’ll work closely with internal teams and suppliers to ensure seamless delivery of promotional programs, while managing timelines, artwork briefs, and administration. It’s a great opportunity for someone looking to build their career within a large organisation, gaining exposure across commercial, marketing, and operations. This is a full-time, permanent opportunity based in the Gepps Cross office, offering a hybrid setup with 1-2 days working from home.

Job Responsibility

  • Development and construction of retail promotions and programs for IBA retail brands
  • Support with the development and execution of Thirsty Camel State Catalogue, POS & Marketing activity in conjunction with the wider IBA State & National teams
  • Coordinate IBA Member and Committee meetings as required
  • Meeting the promotional and print deadlines and ensuring accurate information is produced within the agreed timelines
  • Engage with supplier partners to ensure timely submission of relevant information pertaining to the IBA programs
  • Manage the timely delivery and communication of retail programs through to the State Operations team and our retail members
  • Management and upkeep of all documents relevant to the IBA Retail Promotions

Requirements

  • Previous experience in an administrative/client facing role essential
  • Ability to work well in a team environment as well as autonomously
  • Excellent communication skills
  • Intermediate skills in Excel and PowerPoint programs
  • High level of attention to detail

What we offer

  • 5th week of annual leave
  • 2 well-being days
  • 1 volunteer day annually
  • Endless learning and development opportunities
  • 12 weeks of gender-neutral paid leave for primary carers
  • Bronze Employer for LGBTQ Inclusion
  • Gender pay gap under 5% (WGEA 2024–2025)
  • Gold accreditation by Mental Health Australia
  • Flex Ready and Family Friendly Workplace accredited
Metcash - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Member Services Coordinator

8 matching positions

Member Services Coordinator

We are looking for a Member Services Coordinator to support member-facing operat...
Location
Location
United States , Franklin
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience in customer service, administrative support, accounting support, or a related office-based role
  • Strong data entry skills with the ability to maintain accurate records and process information efficiently
  • Experience supporting customers or members and resolving service-related questions in a detail-oriented manner
  • Familiarity with document control and maintaining organized files, communications, and reference materials
  • Ability to track inventory or supplies and support basic operational recordkeeping responsibilities
  • Working knowledge of business systems such as Epicor, Zendesk, or similar platforms is preferred
  • Excellent attention to detail, communication skills, and the ability to manage multiple tasks in a fast-paced environment.
Job Responsibility
Job Responsibility
  • Guide new members through the onboarding process and help create a positive, well-organized introduction to the organization
  • Keep member records current by updating database information and ensuring documentation is complete and accurate
  • Manage website-related member materials and coordinate communications received from both internal teams and outside partners
  • Support product data maintenance by reviewing model details and updating category or status information as needed
  • Assist members with order-related issues, including processing backorder cancellation requests when appropriate
  • Enter and review promotional data, then prepare reports that help the team evaluate program performance and operational effectiveness
  • Help coordinate and participate in member meetings, events, and shows by preparing materials and providing administrative support
  • Contribute to shared team priorities by assisting colleagues with additional assignments and handling general office tasks as required.
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Member Services Coordinator

We are looking for a Member Services Coordinator to support a positive and infor...
Location
Location
United States , Edina
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience in an administrative, member services, accounting support, or coordinator role
  • Strong data entry skills with close attention to accuracy, consistency, and record quality
  • Proficiency in Microsoft Excel for tracking information, updating spreadsheets, and supporting reporting tasks
  • Ability to manage detailed administrative work while balancing changing priorities in a fast-paced environment
  • Clear written and verbal communication skills with a detail-oriented and member-focused approach
  • Experience handling confidential or sensitive information with discretion and sound judgment
  • Proven ability to work effectively both independently and as part of a collaborative team
Job Responsibility
Job Responsibility
  • Coordinate administrative activities that support educational programs, including preparation before events and follow-up tasks after completion
  • Maintain accurate membership information by entering updates, reviewing records for completeness, and organizing documentation for ongoing use
  • Prepare routine reports and track data that help the team understand participation, service needs, and member engagement trends
  • Respond to member inquiries with a service-focused approach, helping individuals access benefits, education resources, and relevant support
  • Support efforts to increase member value by ensuring services and communications align with development and business needs
  • Organize departmental files, procedures, and reference materials to promote consistency and smooth day-to-day operations
  • Manage multiple priorities efficiently while working collaboratively with team members to meet deadlines and service expectations
  • Contribute to a respectful, cooperative workplace by supporting shared goals and maintaining consistent interactions across the team
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Member Services Specialist - HP Member Services

The Member Services Specialist serves as a frontline ambassador for the health p...
Location
Location
United States , Irving
Salary
Salary:
Not provided
christushealth.org Logo
CHRISTUS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent is required
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn proprietary systems quickly
  • 0–2 years of customer service experience preferred, ideally in healthcare, insurance, or call center environments
Job Responsibility
Job Responsibility
  • Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
  • Begin mastery of four core systems (e.g., HSP, HPS, HealthTrio, and Zelis) to independently resolve inquiries and complete calls with accuracy and confidence
  • Resolve member, provider, or broker inquiries across Health Exchange, US Family Health Plan, and NCHD
  • Quote basic eligibility and benefits for Medicare Advantage inquiries
  • Become a subject matter expert as you build foundational knowledge in core plan structures and internal workflows
  • Resolve routine inquiries during initial contact using standardized scripting, system navigation, and clear documentation
  • Provide customer service excellence through engagement, effective listening skills, patience, and desire to resolve the question/issue
  • Document call interactions in the CRM with clarity, accuracy, and resolution details that support audit readiness and downstream coordination
  • Explain core benefits and eligibility using handbook-aligned language
  • Assist members in understanding coverage and accessing services
  • Fulltime
Read More
Arrow Right

Member Services & Events Coordinator

As a Member Services & Event Coordinator, you will act as the main point of cont...
Location
Location
United Kingdom
Salary
Salary:
Not provided
ciob.org Logo
CIOB
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication skills, both in written and spoken English
  • Demonstrable administrative experience
  • Organising and reviewing successful events within budget
  • Excellent customer service, organisational, multi-tasking, and administrative skills
  • Ability to work from home with minimal supervision
  • Strong IT skills including Microsoft Office software (Word, Excel, PowerPoint, and Outlook) experience working with social media, with the ability to learn new in-house systems quickly
  • Willing to travel and work flexible hours to meet the organisation’s needs
Job Responsibility
Job Responsibility
  • Act as the main point of contact for members providing excellent customer services, support, and membership advice for West Yorkshire, South Yorkshire, North- East Yorkshire & Humber (North of England)
  • Provide corporate information to the Local Hub Committee(s) ensuring the goals and objectives of the Institute are delivered
  • Organise and deliver a program of events locally including, networking, CPD, new members, and upgrade workshops
  • Advise members and potential members on local activities and products available to them
  • Contribute to the annual renewals campaign locally to achieve targets set along with weekly upgrade campaigns
  • Publicise and promote the local annual events program (may include joint events with other professional bodies or local associations) to achieve targets
  • Ensure all CIOB’s products/services are promoted at events e.g., CIOB Training, CIOB Academy, membership, structured programs, CPD portal, magazines, etc
  • Responsibility for raising purchase orders and invoices for local events and associated income and expenditure
What we offer
What we offer
  • 25 days holiday (rising to 29 with service) plus bank holidays, a birthday day off, and Christmas closure
  • Private pension scheme with employer contributions and free pension advice
  • Private medical insurance (includes Online GP and Wellbeing Assistance) and a Health Cash Plan (includes dental and optical cashback)
  • Enhanced family-friendly policies and life assurance
  • Access to resources supporting wellbeing, including an Employee Assistance Programme and mental health first aiders
  • Learning and development tailored to your career growth
  • Fulltime
Read More
Arrow Right
New

Guest Services Coordinator

We are looking for a Guest Services Coordinator to support resident life program...
Location
Location
United States , Portola Valley
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent required
  • an associate degree in Recreation, Human Services, or a related discipline is preferred
  • At least 1 year of recent experience supporting recreational, social, or activity-based programming
  • Ability to work effectively with older adults and demonstrate sensitivity to age-related needs and changing levels of care
  • Strong communication and interpersonal skills with the ability to interact professionally with residents, families, team members, and community partners
  • Solid organizational and time management abilities, including the capacity to handle multiple events and priorities independently
  • Familiarity with grief, loss, and emotional wellness concepts, with sound judgment when supporting resident participation
  • Basic computer skills in Microsoft Word, Excel, and Outlook, along with the ability to learn new technology quickly
  • Ability to stand, walk, bend, stoop, and lift up to 50 pounds as needed
Job Responsibility
Job Responsibility
  • Lead both group programs and individual engagement opportunities designed around each resident’s interests, preferences, and level of support needed
  • Organize activity materials and program supplies, ensuring resources are available, orderly, and ready for scheduled events
  • Prepare and share monthly calendars while keeping residents and families informed about upcoming programs and community updates
  • Track participation, complete program documentation, and maintain accurate records related to resident engagement and activity outcomes
  • Arrange rooms and equipment for events, including seating layouts and audiovisual setup, and restore spaces afterward
  • Plan and coordinate seasonal displays and cultural decorations that reflect a wide variety of celebrations and community events
  • Provide reminders and hands-on encouragement to help residents, including those needing additional care, participate comfortably in activities
  • Support outings and special events by coordinating schedules, transportation details, and communication with outside partners, volunteers, and vendors
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
Read More
Arrow Right

Manager of Member Services

We are looking for an experienced Manager of Member Services to oversee daily cu...
Location
Location
United States , Indianapolis
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience leading a customer service or member services team in a call center or high-volume support environment
  • Ability to supervise, motivate, and develop a team, including responsibility for performance management and employee coaching
  • Experience with interviewing, hiring, and training staff members
  • Strong scheduling and workforce coordination skills
  • Demonstrated ability to assist customers effectively and resolve service concerns with professionalism
  • Solid understanding of cost control and department-level operational management
  • Strong communication, organization, and decision-making skills
Job Responsibility
Job Responsibility
  • Direct the day-to-day work of a member services team, setting expectations and maintaining accountability for performance
  • Create and adjust staff schedules to support service levels, coverage needs, and operational efficiency
  • Lead recruitment efforts by interviewing candidates, identifying suitable talent, and making informed hiring decisions
  • Onboard and develop new team members through structured training, coaching, and ongoing performance support
  • Guide the team in delivering high-quality assistance to customers across call center and member service interactions
  • Monitor departmental spending and make practical decisions that help manage costs while maintaining service standards
  • Provide team leadership through regular feedback, issue resolution, and continuous improvement of service processes
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training
  • Fulltime
Read More
Arrow Right

Member Services Representative

We are looking for a Member Services Representative to support members from our ...
Location
Location
United States , La Vergne
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 1 year of experience in customer service, member support, call center operations, or a similar client-facing role
  • High school diploma required
  • additional education or equivalent practical experience is preferred
  • Strong written and verbal communication skills with the ability to explain information clearly and professionally
  • Demonstrated ability to manage data entry accurately while working across customer service software and multiple systems
  • Experience resolving customer issues independently using sound judgment, empathy, and effective problem-solving skills
  • Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
  • Familiarity with service platforms such as ServiceNow, HubSpot, or comparable ticketing and customer relationship tools is preferred
Job Responsibility
Job Responsibility
  • Respond to member questions through appropriate service channels and provide clear, accurate information about products, services, and account-related matters
  • Investigate and resolve concerns tied to online orders, including shipment updates, delivery issues, and related follow-up communication
  • Handle complaints with professionalism, determine the root cause of issues, and drive timely resolutions that support member satisfaction
  • Partner with internal departments to coordinate solutions and ensure members receive a consistent and seamless service experience
  • Support the onboarding and day-to-day guidance of new team members by sharing processes, service expectations, and best practices
  • Communicate with external vendors as needed to gather information, resolve service questions, and support order-related problem solving
  • Maintain detailed and accurate records in customer service platforms and other business systems to document interactions and outcomes
  • Contribute to team performance by meeting service-level expectations for response times, resolution quality, and completion of assigned tasks
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan
  • Free online training
  • Access to top jobs
  • Competitive compensation
Read More
Arrow Right

Client Services Coordinator

We are looking for a Client Services Coordinator to support guest-facing service...
Location
Location
United States , Kalamazoo
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior experience in customer service, guest services, administrative support, or a related client-facing role
  • Strong data entry skills with a high level of accuracy and attention to detail
  • Ability to communicate with sensitivity, professionalism, and confidence during supportive or complex conversations
  • Familiarity with Google Workspace, Box, DocuSign, or similar office and document management tools
  • Background in housing services, non-profit settings, or community-based support work is preferred
  • Comfortable learning new processes through training, observation, and guided practice
  • Able to work on-site in Kalamazoo, Michigan on a part-time schedule that includes Tuesday, Wednesday, and Friday
Job Responsibility
Job Responsibility
  • Welcome clients and visitors, provide clear guidance, and ensure each person is directed to the appropriate service or staff member
  • Handle client interactions with empathy and professionalism while helping resolve questions, concerns, and service-related needs
  • Enter and update client information accurately in internal records and maintain organized documentation using digital tools
  • Support day-to-day front-line operations by coordinating communication, scheduling follow-up activity, and keeping service workflows on track
  • Use platforms such as Google Workspace, Box, and DocuSign to manage documents, communication, and routine administrative tasks
  • Assist with basic inventory awareness and supply coordination to help maintain an orderly and functional workspace
  • Participate in onboarding, shadowing, and training calls to build knowledge of procedures and service expectations
  • Collaborate with a small team, contribute during weekly meetings, and provide dependable support during scheduled workdays
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
  • Parttime
Read More
Arrow Right