Member Services Coordinator

• Guide new members through the onboarding process and help create a positive, well-organized introduction to the organization
• Keep member records current by updating database information and ensuring documentation is complete and accurate
• Manage website-related member materials and coordinate communications received from both internal teams and outside partners
• Support product data maintenance by reviewing model details and updating category or status information as needed
• Assist members with order-related issues, including processing backorder cancellation requests when appropriate
• Enter and review promotional data, then prepare reports that help the team evaluate program performance and operational effectiveness
• Help coordinate and participate in member meetings, events, and shows by preparing materials and providing administrative support
• Contribute to shared team priorities by assisting colleagues with additional assignments and handling general office tasks as required.

• At least 2 years of experience in customer service, administrative support, accounting support, or a related office-based role
• Strong data entry skills with the ability to maintain accurate records and process information efficiently
• Experience supporting customers or members and resolving service-related questions in a detail-oriented manner
• Familiarity with document control and maintaining organized files, communications, and reference materials
• Ability to track inventory or supplies and support basic operational recordkeeping responsibilities
• Working knowledge of business systems such as Epicor, Zendesk, or similar platforms is preferred
• Excellent attention to detail, communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Working knowledge of business systems such as Epicor, Zendesk, or similar platforms

• medical, vision, dental, and life and disability insurance
• 401(k) plan