Member Services Coordinator/Administrative Assistant

• Guide new members through the onboarding process, helping them get established quickly and accurately within the organization
• Update and organize website materials, member-facing documents, and communications received from internal teams and outside partners
• Maintain member records in company systems, ensuring information remains current, complete, and reliable
• Support product database upkeep by reviewing model details and placing items in the correct status and category classifications
• Respond to member inquiries and assist with service-related issues, including requests tied to backorder cancellations
• Enter and compile promotional reporting data to support review of campaigns, trends, and operational performance
• Help coordinate and participate in member meetings, events, and shows by preparing materials and supporting logistics
• Provide administrative assistance across the team and handle general office tasks as business needs require

• At least 2 years of experience in customer service, administrative support, or a related coordinator role
• Proficiency in data entry and document management with strong attention to accuracy and detail
• Ability to deliver attentive, solution-oriented customer service in a fast-paced environment
• Experience supporting recordkeeping, reporting, or database maintenance activities
• Strong organizational and communication skills, with the ability to manage multiple priorities effectively
• Comfortable assisting with meetings, event preparation, and cross-functional team support

Familiarity with tools such as Epicor, Zendesk, or similar business systems is preferred

• medical insurance
• vision insurance
• dental insurance
• life insurance
• disability insurance
• 401(k) plan