Member Services Associate/Receptionist

• Open or close the amenity center as the shift requires
• Administer membership programs including membership directory forms, guest passes, age qualification forms, lease information from owners renting property and owner contact information
• Assist with room set up and taken down for scheduled uses
• Periodically walks the facility to identify guests who have not checked in and assist members and guests as needed
• Enforce board-approved rules and regulations for use of the amenity center
• Log in/out and distribute activity equipment and keys
• Register residents for events and activities
• Create name tags for all new residents meeting eligibility criteria and enters information in membership database
• Answer phones, greet visitors and provide information
• Report any accidents, unsafe conditions, or problems to the appropriate staff member
• Assist with room reservations and rentals
• Maintain and update homeowner addresses in Vantaca as necessary
• Track closings of units
• Maintain office equipment inventory
• Alert appropriate team members immediately on any issues of concern
• Maintain electronic files
• Respond to inquiries from homeowners, residents, vendors and any other person having business with the community
• Coordinate with Facilities Manager on issues regarding maintenance requests
• Refer inquiries to appropriate resources

• Ability to communicate effectively both orally and in writing
• Ability to establish and maintain good working relationships with staff, residents, guests, volunteers and contractors
• Strong conflict resolution skills
• Excellent “people” skills
• Ability to multi-task
• Ability to learn and proficiently utilize community management software and Microsoft Office products
• Must be dependable, solution oriented and professional in appearance
• Dependable with good attendance, good work quality, positive contributor
• ability to work successfully with little direct supervision, strong people skills required, works well with others
• Ability to lift and move up to 25lbs
• Graduation from high school and two years’ experience in a customer service position
• Ability to maintain CPR/AED certification

Experience working for a community association or recreation center (preferred)

• Paid Time Off
• Paid Company Holidays
• Comprehensive medical, dental, and vision plans
• 401(k)
• Life Insurance
• Short-term Disability
• Long-term Disability
• Accident coverage
• Critical Illness coverage
• Employee Assistance Program