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Member Services Administrator

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360 Resourcing Solutions

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Location:
United Kingdom , London

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

35500.00 GBP / Year
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Job Description:

The Royal College of General Practitioners is the largest membership organisation for GPs in the UK. We are committed to improving patient care, developing GP skills and promoting general practice as a discipline. The Member Services role provides a first point of contact to RCGP members, potential members and other stakeholders, responding to enquiries and supporting requests via multiple communication channels within RCGP KPIs, providing an excellent member experience.

Job Responsibility:

  • Providing first point of contact to RCGP members, potential members and other stakeholders
  • Responding to enquiries and supporting requests via multiple communication channels within RCGP KPIs
  • Providing excellent member experience
  • Coordination of departmental activities
  • Maintaining the database

Requirements:

  • Demonstrable experience of working within a fast-paced membership/customer service environment or in a similar role
  • Proven track record of being able to handle high volumes of calls and email queries simultaneously
  • Enthusiastic and proactive
  • Ability to work with intermittent supervision
  • Passion for customer service

Additional Information:

Job Posted:
May 20, 2026

Expiration:
May 31, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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