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Robert Half Logo Robert Half · Customer Service

Member Service Specialist

United States, Tucson · Job Posted May 28, 2026
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Job Description

We are looking for a Member Service Specialist to join our team in Tucson, Arizona in a contract-to-permanent capacity. This position serves as a key point of contact for members, delivering responsive support while ensuring a welcoming and attentive front-desk experience. The role also contributes to accurate membership administration, event support, and day-to-day coordination across internal teams to strengthen the overall member experience.

Job Responsibility

  • Respond to member questions and concerns courteously, providing timely guidance and effective issue resolution
  • Explain membership offerings, renewal and transfer processes, and registration details for classes, meetings, and events
  • Support event and orientation logistics by assisting with coordination, guest arrival, and check-in activities
  • Manage membership record updates, including renewals, transfers, status changes, and other account adjustments with a high degree of accuracy
  • Maintain the membership database by entering and reviewing information carefully while safeguarding confidential data
  • Welcome visitors in the lobby, direct them to the appropriate assistance, and help keep the reception area organized and presentable
  • Partner with internal departments to support member-focused programs, services, and related initiatives
  • Provide administrative assistance to the Compliance Coordinator and other team members, including support for projects, retail transactions, and notifications for arriving Pearson testers
  • Participate in cross-training and take on backup coverage or special assignments as business needs require

Requirements

  • Prior experience in customer service, member support, or a call center environment
  • Ability to manage email correspondence and assist customers clearly and professionally across multiple communication channels
  • Comfortable working across multiple browser windows and web-based systems in a fast-paced setting
  • Proficiency with Microsoft Excel and Microsoft Word for routine administrative and data-related tasks
  • Strong attention to detail when updating records, processing transactions, and handling confidential information
  • Proven ability to stay organized, prioritize responsibilities, and deliver a high level of service at the front desk or in a member-facing role
  • Capable of troubleshooting basic connectivity or access-related issues and escalating concerns when needed
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