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Robert Half Logo Robert Half · Customer Service

Member Service Specialist

United States, Tucson · Job Posted June 15, 2026
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Job Description

We are looking for a full-time Real Estate Member Service Specialist to support a positive and efficient experience for members in Arizona. This contract opportunity is ideal for someone who enjoys assisting people, managing detailed administrative work, and serving as a reliable front-line resource. The person in this role will handle member inquiries, support registration activities, maintain accurate records, and work across teams to help deliver consistent service.

Job Responsibility

  • Respond to member questions and concerns with professionalism, timely follow-through, and a service-focused approach
  • Guide members through benefit details, renewal and transfer steps, and registration for classes, events, and meetings
  • Welcome visitors, direct them to appropriate resources, and help maintain an organized, well-run reception and lobby environment
  • Support event, class, and orientation logistics, including attendee assistance and check-in coordination
  • Complete membership updates such as renewals, transfers, separations, and record changes with strong attention to accuracy
  • Maintain membership data in internal systems while protecting confidentiality and ensuring records remain current and reliable
  • Partner with internal departments to support member-focused programs, services, and communication needs
  • Provide administrative assistance on membership projects, retail transactions, tester arrival notifications, and other cross-trained assignments as needed

Requirements

  • Experience in customer service, member support, or call center environments
  • Strong written and verbal communication skills, including clear and detail-focused email correspondence
  • Ability to manage multiple browser-based systems and navigate digital tools efficiently
  • Proficiency with Microsoft Excel and Microsoft Word
  • Comfortable resolving routine service issues, including account questions and basic connectivity-related concerns
  • Strong organizational skills with the ability to handle detailed administrative tasks accurately
  • Ability to collaborate with cross-functional teams while delivering a high standard of service

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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