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Member service representative

United States, Morris Plains · Job Posted June 15, 2026
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Job Description

We are looking for a Member Service Representative to support members with day-to-day account needs while delivering attentive, detail-oriented service in Morris Plains, New Jersey. This contract opportunity with potential for a long-term role is ideal for someone who enjoys helping customers, handling financial transactions accurately, and contributing to smooth branch operations. The person in this role will serve as a trusted point of contact for member questions, account support, and routine banking activity while maintaining a high standard of accuracy, confidentiality, and compliance.

Job Responsibility

  • Provide responsive support to members by clarifying account details, explaining available services, and guiding them toward appropriate solutions
  • Handle everyday financial transactions such as deposits, withdrawals, transfers, loan payments, and money orders with a strong focus on precision
  • Manage cash and check activity in accordance with established balancing practices, internal controls, and security expectations
  • Open, update, and close member accounts while confirming that all required forms and supporting documentation are complete and accurate
  • Identify routine service issues, resolve them efficiently, and elevate more complex concerns to the appropriate team for follow-up
  • Maintain organized records related to transactions, account activity, and service requests to support accurate branch documentation
  • Assist with daily operational tasks, including cash drawer reconciliation and branch opening or closing duties when assigned
  • Follow branch policies, privacy standards, and regulatory requirements while helping promote a secure and compliant environment

Requirements

  • At least 1 year of experience in customer service, banking, retail banking, cash handling, or a similar service-driven setting
  • High school diploma or equivalent required
  • additional education in business, finance, or a related area is helpful
  • Strong verbal and written communication skills with the ability to interact professionally with members and coworkers
  • Comfort using multiple browser windows, email, and other digital tools in a fast-paced work environment
  • Ability to manage transactions accurately, maintain confidentiality, and pay close attention to detail
  • Experience assisting customers with service questions, issue resolution, or account-related concerns
  • Ability to recognize customer needs, stay organized under pressure, and provide dependable support throughout the day.

What we offer

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • 401(k) plan

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