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We are looking for a Member Service Representative to support members with day-to-day account needs while delivering attentive, detail-oriented service in Morris Plains, New Jersey. This contract opportunity with potential for a long-term role is ideal for someone who enjoys helping customers, handling financial transactions accurately, and contributing to smooth branch operations. The person in this role will serve as a trusted point of contact for member questions, account support, and routine banking activity while maintaining a high standard of accuracy, confidentiality, and compliance.
Job Responsibility
Provide responsive support to members by clarifying account details, explaining available services, and guiding them toward appropriate solutions
Handle everyday financial transactions such as deposits, withdrawals, transfers, loan payments, and money orders with a strong focus on precision
Manage cash and check activity in accordance with established balancing practices, internal controls, and security expectations
Open, update, and close member accounts while confirming that all required forms and supporting documentation are complete and accurate
Identify routine service issues, resolve them efficiently, and elevate more complex concerns to the appropriate team for follow-up
Maintain organized records related to transactions, account activity, and service requests to support accurate branch documentation
Assist with daily operational tasks, including cash drawer reconciliation and branch opening or closing duties when assigned
Follow branch policies, privacy standards, and regulatory requirements while helping promote a secure and compliant environment
Requirements
At least 1 year of experience in customer service, banking, retail banking, cash handling, or a similar service-driven setting
High school diploma or equivalent required
additional education in business, finance, or a related area is helpful
Strong verbal and written communication skills with the ability to interact professionally with members and coworkers
Comfort using multiple browser windows, email, and other digital tools in a fast-paced work environment
Ability to manage transactions accurately, maintain confidentiality, and pay close attention to detail
Experience assisting customers with service questions, issue resolution, or account-related concerns
Ability to recognize customer needs, stay organized under pressure, and provide dependable support throughout the day.