Member Service Representative Job at Robert Half (Boston)

Member Service Representative

Robert Half

Location:
United States , Boston

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a dedicated Member Service Representative to join our team in Boston, MA on a long term contract to hire opportunity. In this role, you will provide exceptional service to credit union members by assisting with transactions, promoting products, and handling inquiries. This is a Contract to permanent position in the banking industry, offering a great opportunity to grow your career while contributing to a dynamic organization. This is a fully in-person position (no hybrid or remote work).

Job Responsibility:

Deliver outstanding customer service to credit union members by addressing their needs and resolving inquiries
Handle routine financial transactions including deposits, withdrawals, loan payments, and account inquiries with accuracy
Open new accounts for both existing and new members, ensuring compliance with policies and procedures
Promote and cross-sell credit union services such as electronic banking options, debit cards, and other financial products
Process loan applications, assist with lending activities, and disburse approved loans while maintaining accurate records
Manage cash operations, including cash handling, balancing, and vault teller activities
Ensure adherence to banking regulations, federal and state laws, and organizational policies, including compliance with anti-money laundering and Bank Secrecy Act requirements
Support debit card processing by ordering, reviewing activity, and addressing member questions or concerns
Perform additional tasks and responsibilities as needed to contribute to branch operations and member satisfaction

Requirements:

At least one year of experience in a customer service or banking environment
Proficiency in handling cash transactions, including deposits, withdrawals, and payments
Strong knowledge of banking operations, including debit card processing and regulatory compliance
Ability to answer inbound calls and provide accurate information to members
Skilled in data entry and maintaining precise records
Familiarity with OFAC regulations and banking industry standards
Excellent communication and interpersonal skills to build positive relationships with members
Detail-oriented and capable of balancing cash accurately and efficiently

What we offer:

medical, vision, dental, and life and disability insurance
company 401(k) plan

Additional Information:

Job Posted:
January 22, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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