Member Service Representative Job at Robert Half (South Burlington)

Member Service Representative

Robert Half

Location:
United States , South Burlington

Category:
Customer Service

Contract Type:
Not provided

Salary:

17.50 - 20.25 USD / Hour

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Job Description:

Are you passionate about creating exceptional customer experiences? We are searching for a dedicated Member Service Representative to join our growing team in South Burlington, Vermont. This is a long-term contract position, perfect for individuals who thrive in fast-paced, dynamic environments and take pride in providing outstanding service. As part of our organization within the transportation equipment manufacturing industry, your skills and attention to detail will play a key role in our ongoing success. We offer a competitive compensation package, attainable incentives, and defined paths for career advancement.

Job Responsibility:

Provide prompt, courteous, and solution-oriented support to our customers, skillfully managing inquiries and resolving concerns
Accurately process payments, returns, and part orders, and offer technical troubleshooting assistance as needed
Educate customers about extended warranty and maintenance services, proactively recommending and upselling offerings to meet their needs
Collaborate with team members to foster clear communication and deliver a superior customer experience across every touchpoint
Utilize call center technology to efficiently manage customer interactions and track key activities
Maintain thorough and accurate records of all customer communications and transactions
Participate in ongoing training sessions to expand your product knowledge and enhance service skills
Support remote customers, providing guidance and troubleshooting to resolve technical challenges
Uphold company policies with a high level of attention to detail and professionalism
Consistently strive to exceed customer expectations and contribute to overall team success

Requirements:

Experience in a call center or customer service environment is highly advantageous
Proficiency with Epic systems or related software platforms is strongly preferred
Demonstrated success in upselling products and services to clients
Exceptional verbal and written communication skills, with a talent for building positive relationships
Proven capability in processing payments, managing returns, and resolving technical issues
Strong organizational skills and keen attention to detail
Willingness to comply with pre-employment requirements and ability to begin employment pending necessary clearances
Open to completing a comprehensive three-week training program to ensure preparedness and success in the role

What we offer:

competitive compensation package
attainable incentives
defined paths for career advancement
commission bonuses and sales incentive goals
medical, vision, dental, and life and disability insurance
eligible to enroll in company 401(k) plan

Additional Information:

Job Posted:
January 16, 2026

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