Member of Technical Staff - Business Operations

• Strategically manage re-orgs and team design: build options, model scenarios, draft org charts, define role/level principles, coordinate approvals, and land changes with clear comms and minimal disruption.
• Establish and continuously improve team culture: define operating principles, create rituals (all-hands, retros, onboarding), and partner with leaders to reinforce expectations through recognition and feedback mechanisms.
• Enable performance management: build and run annual and quarterly performance rhythm (goal setting, calibration, talent reviews), track actions, and ensure leaders have the data and narratives needed to make timely decisions.
• Key contributor to the org’s operating cadence and logistics: help maintain the annual operations calendar, recommend leadership and team meeting schedules, manage agendas/notes/decisions, and ensure follow-through on action items.
• Primary liaison for coordination of events and offsites in partnership with the Events team: define objectives and audience, manage timelines and content inputs, align budgets, and ensure excellent attendee experience and post-event follow-up.
• Own leadership communications: draft and manage distribution of org updates, quarterly narratives, and decision memos
• maintain source-of-truth channels for priorities, org changes, and FAQs.
• Build scalable people programs: improve onboarding, internal mobility and succession planning readiness, and manager enablement resources (toolkits, templates, timelines) in partnership with HR.
• Continuously improve operational processes and tooling: simplify how the team plans, documents decisions, and reports status
• create lightweight templates and automation where possible to reduce overhead.
• Operate as the “air traffic controller” for the org: connect dots across workstreams, anticipate risks and dependencies, surface trade-offs, and keep leadership aligned through crisp readouts and decision support.
• Track org health and engineering/operational metrics: partner with existing owners to maintain scorecards and dashboards (e.g., headcount, attrition, hiring funnel, engagement signals, delivery predictability, incident/quality trends as applicable), identify patterns, and translate insights into recommendations and leadership actions that feed performance management.
• Be the primary liaison to HR (and close partner to recruiting and finance): manage HR cases and escalations, support talent processes, ensure policy compliance, and drive clear communication across leaders and teams.

• Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.
• Demonstrated ability to lead complex change management efforts (re-orgs, operating model changes, new planning/performance rhythms) with high trust and confidentiality.
• Strong analytical skills and comfort using scorecards and dashboards to synthesize metrics into insights and recommendations (without needing to be the metric owner/creator).
• Exceptional written and verbal communication
• able to create crisp executive-ready artifacts (memos, narratives, readouts, comms plans).
• Proven stakeholder management across HR, recruiting, and cross-functional partners
• able to influence without authority.
• Senior level operating maturity: consistently high judgment, bias for action, and ability to operate through ambiguity with appropriate rigor, confidentiality, and attention to detail.

Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management, process management, or process improvement OR equivalent experience.