Member Experience & Sales Specialist

As a Sales Associate, you will be responsible for impeccable operations in the center. In this role, you will ensure our centers are always clean, well maintained, and that all families who attend our programs receive world-class customer service. This role has an eye for the details and is relentless when it comes to getting things done. The Sales Associate is a support function for the center. In this role, you will assist in membership initiation and retention, act as an escalation point for client concerns, proactively manage attrition performance of members, and support the culture of team members. This is not the typical 9a-5p job -- successful Sales Associates will be in the center and available to families when they are available -- mornings, evenings, and weekends. The Ops Associate will spend the majority of their time in the center but will also spend time working with the Leadership Team on strategies to maximize center performance.