Member Experience Representative Job at OysterLink (Lafayette)

Member Service Representative

Entry Level Member Service Representative. Are you looking for a great gig where...

Location

United States , Elmhurst

Salary:

12.00 - 15.00 USD / Hour

Goldfish Swim School

Expiration Date

Until further notice

Requirements

Ability to work with children
Previous swimming experience not required
Ability to lift 50 lbs and be on your feet for long periods of time
Must be able to work 1 weekend day (Saturday or Sunday- 4 hour shift) and some evenings (until 7:30)
Excellent interpersonal communication and organizational skills
Must pass background examinations (included with training)
Enjoy having fun!
High school diploma or GED is preferred
Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider required
Two or more years as a swimming instructor required

Job Responsibility

Instructs students on water safety and proper swim techniques based on thorough knowledge of the Goldfish Swim School curriculum

What we offer

Paid training
Flexible shifts
Shout awards
Gift cards
Fun social events
Leadership opportunities
BCBS PPO Health Insurance (50% Premium covered)
Paid Vacation after 1 year
Valuable work experience
Increased social opportunities

Parttime

Field Director

AFSCME Maryland is recruiting a Field Director to join the union’s leadership te...

Location

United States , Baltimore

Salary:

88160.00 - 133300.00 USD / Year

American Federation of State, County and Municipal Employees

Expiration Date

Until further notice

Requirements

At least five years of successful organizing and representation work
Demonstrated ability to motivate, supervise, evaluate, and develop staff and member leaders and hold them accountable to goals
Ability to prioritize and plan the work
Experience negotiating contracts, representing members at the last step in the grievance process, and winning issue campaigns
Experience working in diverse communities and in a multi-cultural work environment
Sensitivity to and appreciation of ethnic and cultural differences required
Ability to establish and maintain effective work relationships with co-workers and members
Excellent oral and written communication skills
Proficient in Microsoft Office Suite programs
Ability to do some weekend and evening work and occasionally travel statewide

Job Responsibility

Co-directs the union’s program on internal organizing, leadership recruitment and development, and representation
Supervises and trains new field representatives and leads in all aspects of the work
Provides direction for the day-to-day work of the field representatives
Participates in the strategic decision making of the Council
Conducts team meetings and individual meetings with staff to review and plan their work
Tracks outcomes on goals for New Employee Orientations, overall membership growth, and steward recruitment
Collaborates with chief negotiators on large-scale contract negotiations and participates in the development of contract campaigns
Oversees staff work on labor management committee tables and staff led contract negotiations
Leads and assists on developing issue campaigns, legislative campaigns, and other mobilization efforts
Collaborates with leadership team on staff assignments and priorities

What we offer

Fully paid comprehensive single or family health insurance (medical, dental, prescription, and optical)
Car allowance
3 weeks paid vacation
15 paid holidays
12 sick days
Pension
401k
Life insurance
Staff union

Fulltime

National Accounts: Dedicated Field Services Advocate

We’re building a world of health around every individual — shaping a more connec...

Location

United States , New York

Salary:

66330.00 - 159120.00 USD / Year

CVS Health

Expiration Date

April 28, 2026

Requirements

5+ years’ experience working directly with consumers delivering a highly experiential interaction
Experience with Aetna and CVS products, claim systems, and digital member applications
Associate degree or equivalent work experience
Appropriate education relevant to clinical background
Knowledge of benefit rules, regulations, policies, and procedures including federal, state, and local regulations related to benefits, including COBRA, ERISA, HIPAA, and Section 125
Demonstrated ability to uphold the customer’s and Aetna’s values of caring, inspiration, integrity, and excellence in each member interaction
Outstanding organizational ability including keen attention to detail, strong follow-up skills
deadline-oriented and demonstrated ability to prioritize and multi-task in a fast-paced changing environment
Organizational and communication skills necessary
Competency with MS Office products - Word, PowerPoint, Excel

Job Responsibility

Function as primary contact for day-to-day escalations of benefit-related issues brought forward by the customer’s Human Resources (HR) representatives, Total Rewards Team or by members themselves. Provide excellent customer service and a positive member experience to all inquirers
Work with members, HR representatives and the Total Rewards Team to help them understand their benefits and connect them to available resources
Assist members in identifying modifiable risk factors by referring to and leveraging the resources provided by the customer on lifestyle change, including weight management, quitting tobacco, stress reduction, nutrition and increasing physical activity
Recommend, create, and deliver content for health education newsletters, new hire orientation, Annual Enrollment, and other communication initiatives in line with the customer’s Value Proposition
Plan and execute health awareness tables and other onsite events requested by the Total Rewards team
Be accountable for resolving any benefits related issues including answering routine questions, addressing denied claims, preauthorization, and providing support to both the employees and the customer Total Rewards team on appeals
Assist the Total Rewards team with the administration of the customer Wellness program and other programs as needed
Acts as a single-point-of-contact for the member and the customer’s HR and Benefits teams. Explains benefits, rights, and responsibilities in accordance with contracts and contracted arrangements, claim status information, plan coverage, plan eligibility, medical, dental, vision, pharmacy, spending and savings accounts, tool usage, and available programs and resources such as care management
Creates an emotional connection with members by understanding and engaging them to the fullest
Assists members in finding their health ambition

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

Membership Senior Associate

Indagare is seeking a Membership Senior Associate to join our team. The Membersh...

Location

Salary:

Not provided

Indagare

Expiration Date

Until further notice

Requirements

3+ years of experience, preferably in a membership or sales role
Experience with sophisticated, affluent, and upscale clientele preferred
Ability to determine sale type (light touch v. hard sale) in real time, based on interactions and communications with potential clients
Excellent verbal and written communications skills required
Ability to work in a fast-paced, dynamic, entrepreneurial, high performance environment and deliver results
Detail-oriented with excellent analytical, communication, collaboration, presentation, project management and organizational skills
Experience with Salesforce and HubSpot a plus
Demonstrated ability to work successfully independently and as part of a team
Ability to maintain a positive, focused, organized, diligent and resilient mentality
Must have a passion for travel

Job Responsibility

PROSPECTING AND OUTREACH: Respond to qualified inbound requests for information about Indagare’s products
qualifying and converting leads to members and group trip participants
MEMBER EXPERIENCE: Deliver a superlative customer experience to potential new Indagare Self Planner members as well as our existing member base
SALES: Achieve assigned monthly and yearly revenue goals
ENGAGEMENT: Work with Associate Director of Engagement and the Hotel Reservations Specialists to facilitate member upgrades and winbacks
COMPLIANCE: Maintain member profile compliance in Salesforce to ensure seamless internal communication and client experience
STRATEGY: Generate ideas and strategies to add value to membership, drive referrals and thoughtfully grow our member base
CONSUMER INSIGHTS: Track trends and surface the voice of the customer to ensure that Indagare’s products and communication strategies align with consumer demand, working cross-functionally with group trips, bookings, and business development departments
MARKETING: Partner with Marketing teammates to identify and implement ways to improve our acquisition and onboarding processes
ONBOARDING: Collaborate with Associate Membership Acquisition Manager to develop sales scripts, standard operating procedures, and supplementary materials

What we offer

medical, dental, and vision coverage
Flexible Spending Accounts
life insurance and disability coverage
commuter benefits
a retirement-savings plan
paid time off (vacation, personal, holidays, and sick days)

GM, Premium Products

The GM, Premium Products will serve as the day-to-day business leader of CLEAR’s...

Location

United States , New York

Salary:

175000.00 - 215000.00 USD / Year

Clear

Expiration Date

Until further notice

Requirements

Proven experience in partnerships, business development, and/or member experience roles
Proven ability to drive growth of new product lines with full P&L ownership
Deep experience in go-to-market strategy, pricing, and commercial partnership development
Building and efficiently scaling high-performance hospitality & service standards across large, distributed teams
Strategic thinker who also thrives in tactical execution and balancing competing priorities with the ability to manage multiple initiatives simultaneously
Strong relationship builder, credible with senior executives, strategic partners, and frontline staff alike
Excellent analytical skills to measure and optimize program performance and offerings
Track record of working across both owned and partner-driven channels to deliver results
Ability to operate in a fast-paced, rapidly evolving environment
Self-starter with an "own it" mentality

Job Responsibility

Deliver financial and operational performance: Own revenue, margin, and market penetration targets for Concierge and premium services
Shape and execute go-to-market strategy: Define positioning, pricing, and sales strategy for premium offerings
Drive partnerships: Establish and expand relationships with external partners (hospitality, travel, luxury, and lifestyle brands) to scale reach and customer value
Expand premium experiences: Stay ahead of industry trends to identify opportunities to launch new premium services and optimize existing offerings across CLEAR’s footprint
Collaborate cross-functionally: Partner with Marketing, Operations, Engineering, Product, and Compliance to deliver outcomes that balance revenue growth with world-class customer experience
Represent the business externally: Act as the day-to-day point of contact with strategic partners, ensuring strong alignment and performance

What we offer

Comprehensive healthcare plans
Family-building benefits (fertility and adoption/surrogacy support)
Flexible time off
Annual wellness stipend
Free OneMedical memberships for you and your dependents
A CLEAR Plus membership
A 401(k) retirement plan with employer match
Catered lunches every day
Fully stocked kitchens
Stipends and reimbursement programs for well-being and learning & development

Fulltime

Community Experience Lead

About The Gathering Spot: The Gathering Spot is a premier private membership clu...

Location

United States , Los Angeles

Salary:

Not provided

The Gathering Spot

Expiration Date

Until further notice

Requirements

Prolonged periods standing and walking throughout facilities
Must be able to lift up to 15 pounds at times

Job Responsibility

Member Engagement & Relationship Building
Serve as the primary on-site presence for members, creating a warm, welcoming environment throughout the club
Build strong, ongoing relationships with members through regular in-person interaction, proactive outreach, and thoughtful check-ins via call and text
Become a trusted point of contact for member needs, questions, and requests
Monitor member engagement patterns to anticipate needs and strengthen retention
Community Experience & Events
Attend and support member events to ensure members feel connected, supported, and included
Welcome new members to the club, introduce them to community touchpoints, and help integrate them into the culture
Collaborate with programming and operations teams on experiences that elevate the onsite community atmosphere
Hospitality Leadership & Concierge Oversight

Fulltime

Attorney/Lawyer

The role involves working in the areas of insurance defense, medical malpractice...

Location

United States , Saint Louis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Must be a Licensed Attorney, authorized to practice law
Proven track record as a Litigation Attorney, representing clients in lawsuits
Specialization in Environmental Law will be an added advantage
Experience in Defense Litigation, representing defendants in civil lawsuits
Ability to Draft Pleadings to initiate or respond to a lawsuit
Experience in preparing Legal Pleadings to state the facts and purposes of a case
Proficiency in Preparing Pleadings to communicate the intention of a lawsuit
Experience in Defending Depositions to protect client's interests during testimonies
Proven ability to manage Depositions, taking sworn out-of-court testimonies
Willingness to Attend Hearings to represent clients or present evidence

Job Responsibility

Work on various aspects of insurance defense, medical malpractice, and labor and employment law
Utilize case management software for efficient handling of cases
Conduct research, draft pleadings, and prepare legal documents
Attend court hearings and defend depositions
Manage documentations related to cases and maintain accurate records
Use briefing skills to present case strategies and updates
Operate billing software specific for attorneys
Handle cases related to environmental law and defense litigation
Ensure detail-oriented communication with clients and team members

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan
Free online training

Fulltime

Appeals Specialist I

Responsible for all activities associated with requests for Provider Billing Dis...

Location

United States , Portland

Salary:

25.00 - 30.00 USD / Hour

Apex Systems

Expiration Date

Until further notice

Requirements

Excellent verbal and written communication skills
Intermediate computer skills (e.g. Microsoft Word, Excel, Outlook)
Knowledge of medical terminology, anatomy and coding (CPT, DX, HCPCs)
Knowledge of claims processing and clinical services operations
Demonstrated initiative and analytical ability in identifying problems, researching issues, developing solutions, and implementing a course of action
Ability to listen and communicate appropriately in a manner that promotes positive, professional interaction while maintaining confidentiality and sensitivity in all aspects of internal and external contacts
Ability to present complex medical and reimbursement information to others and to be diplomatic and persuasive regarding health plan benefits, claims and eligibility
Ability to switch from one task or type of work to another as the business needs require
Ability to effectively prioritize work to meet strict timelines while maintaining quality and consumer centric focus
High school diploma or GED and a minimum 4 years’ experience in customer Service, Claims, or Clinical Services or equivalent combination of education and work experience

Job Responsibility

Responsible for all activities associated with appeal analysis, decision-making and closure
Appeal Intake – Validate intake determinations regarding timeliness, member benefits, employer group, and provider contract provisions for each appeal. Document information in appropriate system
Appeal Analysis – Review claim coding and claim processing history, medical policy and reimbursement policies, regulatory and legal requirements, benefit contracts, and/or provider contracts. Collect and catalogue supporting documentation and formulate an appeal recommendation. Document information in appropriate system. Apply knowledge and experience to answer a variety of increasingly complex inquiries from members, providers, and provider representatives. Collaborate effectively with coding specialists, appeal nurses, physician reviewers, and others as necessary to reach timely decisions on appeals
Decision & Closure – Make non-clinical appeal determinations as permitted by department business processes and guidelines. Follow department’s processes to receive a clinical review and decision from licensed health professionals. Present complex cases to appeal panels, document decisions, communicate determinations to members, providers or their representatives. Document information in appropriate system(s)
External review process – Oversee set-up of appeals for external review organizations, including document collection and coordination, communication with all parties, and other responsibilities as an intermediary between the provider and the external review organization. Ensure external review information is documented in appropriate system. Prepares letters and cases for external review as needed. Implement external review decisions
Interpersonal and Communication – Provide information, education and assistance to members, providers, and their representatives. Facilitate the member’s or provider’s’ understanding of the appeal process and of the information necessary to effectively process an appeal. Be a courteous advocate to the member or provider when requesting supporting information. Work cooperatively and effectively across all business areas to resolve
Systems and data – Track appeals in appropriate systems and assist in the maintenance of files. Assist with compilation of reports on appeals, including trends, number of cases, decisions, suggestions for process improvement, types of appeals, and compliance with timelines
Support, apply and promote Provider or Member Appeal Policies & Procedures
Adhere to dependability, customer focus, and all performance criteria as established by the department including: timeliness, production, and quality standards for all work
Manage a defined caseload within department productivity and quality expectations and provide back up for other appeals staff

What we offer

Medical, dental, vision, life, disability, and other insurance plans
ESPP (employee stock purchase program)
401K program with company match after 12 months
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program
On-demand training program
Access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure
Certification discounts and other perks to associations that include CompTIA and IIBA
Dedicated customer service team for Consultants

Fulltime

Member Experience Representative

OysterLink

Location:
United States , Lafayette

Category:
Banking

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 06, 2026

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Requirements:

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Job Posted:January 06, 2026

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