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OysterLink Logo OysterLink · Banking

Member Experience Representative

United States, Lafayette 17.04 - 21.30 USD / Hour · Job Posted January 06, 2026
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Job Description

Pelican Credit Union, established in 1956, is a well-respected financial institution headquartered in Louisiana, dedicated to providing exceptional financial services to individuals and families across the state. Over the decades, Pelican has grown to become the largest state-chartered credit union in Louisiana, now proudly serving more than 68,000 members nationwide. Rooted in strong community values and a commitment to member-centric service, Pelican emphasizes inclusivity, respect, and a nurturing work environment. The credit union is guided by its core values, grounded in faith, and the principle of the golden rule, 'love thy neighbor.' This philosophy fosters a welcoming culture that appreciates... Show More

Job Responsibility

  • Serving as a member experience concierge for members entering the branch and coordinating lobby flow
  • performing routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing
  • assisting members in the opening and closing of accounts
  • balancing the teller drawer at the end of the day
  • supporting Interactive Teller Machine (ITM) operations and serving as a knowledgeable resource
  • promoting and cross-selling Pelican products and services to members to fit their financial needs
  • performing other job-related duties as assigned

Requirements

  • Minimum of 1 year of continuous job experience
  • a High School Diploma or equivalent
  • excellent oral, written, and telephone communication skills
  • strong problem-solving and member service skills
  • working knowledge of Microsoft Office products
  • comfortable in a sales environment
  • availability to work Monday through Friday from 8:30 am to 5:30 pm
  • ability to assist members with various financial transactions
  • no travel required
  • able to work at the St. Jules Branch at 1600 N Bertrand Dr, Lafayette, LA

What we offer

  • Medical insurance
  • Dental Insurance
  • Vision Insurance
  • Health savings account
  • Employer-paid Group Life Insurance
  • Paid vacation
  • Paid sick leave
  • Paid holidays
  • 401k plan
  • paid Volunteer Time Off
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