Member Experience Manager Jobs

Member Experience Manager

Industrious

Location:
United States, Palo Alto

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

71000.00 USD / Year

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Job Description:

Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience. This is an in-person hospitality role, based on site 5 days a week.

Job Responsibility:

You can confidently identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions to them
You know what your community loves and pull together programming that they enjoy and are proud of
You’re the go-to problem solver, momentum driver, and experience creator for our members
You’re the connector and the person everyone knows
As the manager of your own location you rely heavily on your business sense to organize all the details and communications to ensure a smooth operation
You’re proud to represent Industrious in your local market and actively identify potential members
You’re successful at our consultative sales approach by uncovering and solving people’s needs
You pull together the most remarkable events and love the hard work it takes behind the scenes to make it happen
You love to help

Requirements:

No member request is too big or too small for you to handle
You’re energized by people and work well in a team
Your attention to detail is something people comment on
You’re resilient. You know growth only comes from embracing challenging and unpredictable days
You’re willing to get your hands dirty one minute and think big picture the next
Candidates must live within an easy commute of Palo Alto, CA
This role involves the occasional handling of alcohol during member events which legally requires employees to be at least 21 years old

What we offer:

commuter benefits
up to $11,000 in performance-related bonus pay
heavily subsidized healthcare plans
generous paid time off
wellness programs
professional development grants
401k plan

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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