Member Experience Manager Job at Industrious (Arlington)

Member Experience Manager

This is an in-person hospitality role, based on site 5 days a week. Our Member E...

Location

United States , Greenwich

Salary:

71000.00 USD / Year

Industrious

Expiration Date

Until further notice

Requirements

No member request is too big or too small for you to handle
You’re energized by people and work well in a team
Your attention to detail is something people comment on
You’re resilient. You know growth only comes from embracing challenging and unpredictable days
You’re willing to get your hands dirty one minute and think big picture the next
Candidates must live within an easy commute of Greenwich, CT
Must be at least 21 years old (due to occasional handling of alcohol during member events)
Must have authority to work indefinitely in the United States

Job Responsibility

Identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions to them
Know what your community loves and pull together programming that they enjoy and are proud of
Drive local marketing initiatives in partnership with Sales, Marketing, and Operations teams
Make connections in your local community to drive awareness and brand recognition in a new market
Foster and maintain meaningful connections to ensure the success of launching a new business
Be the go-to problem solver, momentum driver, and experience creator for members
Organize all the details and communications to ensure a smooth operation
Connect with the broader business community
Represent Industrious in your local market and actively identify potential members
Uncover and solve people’s needs using a consultative sales approach

What we offer

Up to $11,000 in performance-related bonus pay
Heavily subsidized healthcare plans
Generous paid time off
Wellness programs
Professional development grants
401k plan
Commuter benefits

Fulltime

Community & Member Experience Manager

Join a vibrant coworking community that prioritises connections and collaboratio...

Location

United Kingdom , Liverpool Street, City Of London

Salary:

33000.00 - 38000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Prior experience in customer service or hospitality
Proven community management experience is a strong plus
Excellent interpersonal and organisational skills
Proficiency in office software and AV equipment
Ability to multitask and balance various priorities

Job Responsibility

Build strong relationships with members to ensure a positive coworking experience
Facilitate onboarding for new members and ensure seamless transitions
Gather and act on member feedback for continuous improvement
Plan and execute engaging community events and programming
Manage administrative tasks and maintain accurate membership records
Oversee the member experience team and community budget
Ensure health and safety compliance for a secure workspace

What we offer

Comprehensive and flexible benefits package
Pension, life insurance, and income protection
Options for private medical and dental plans, gym memberships, and childcare support
Employee Assistance programme and health screenings
Enhanced parental leave and wellness initiatives
Healthy snacks and exclusive discounts
5% bonus

Fulltime

Manager of Member Experience

The Manager of Member Experience oversees planning, execution, and leadership of...

Location

United States , Charlotte

Salary:

40000.00 - 50568.00 USD / Year

Buckeye Valley Family YMCA

Expiration Date

Until further notice

Requirements

Bachelor’s degree preferred and/or equivalent work experience in a related role
3–5 years of supervisory or program management experience
Demonstrated success in customer service leadership
Experience managing budgets and staff teams
Strong communication, problem-solving, and planning skills

Job Responsibility

Lead planning and execution of membership and fitness service initiatives
Manage budgets up to $1M with fiscal accountability
Hire, train, coach, and evaluate supervisors and staff
Implement service enhancements based on member feedback
Monitor KPIs related to retention, acquisition, and satisfaction
Manage communications and cross-department collaboration
Resolve escalated member issues and implement service recovery
Support fundraising and engagement activities
Ensure consistent application of Legendary Service standards
Serve as acting lead in the absence of the Director

What we offer

Free YMCA membership

Fulltime

Member Experience Global Program Manager

As our Member Experience Program Manager, you sit at the center of the member fe...

Location

United Kingdom , London

Salary:

Not provided

WeWork

Expiration Date

Until further notice

Requirements

3+ years of experience in Voice of the Customer (VoC) programs with a deep understanding of feedback systems and customer experience analytics
Proven experience with Customer Engagement Management software (e.g., Qualtrics or Medallia)
Proficiency in SQL is considered a distinct advantage
Demonstrable record of creating Standard Operating Procedures (SOPs) and sustainable systems within a fast-paced environment
Exceptional communication skills with the ability to influence cross-functional partners and manage vendor performance
Highly organized and methodical approach, with a commitment to rigor and accuracy in data reporting and system management
Ability to navigate ambiguity and work flexibly while building new tools and processes from the group up
Previous experience in managing direct reports or leading project teams is preferred

Job Responsibility

Platform Ownership: Act as the global lead for Qualtrics and Oditly, managing the future roadmap, system troubleshooting, and vendor relationships to ensure the program remains competitive
Insight & Governance: Manage the program governance model, including workflow consistencies and partnering with Central Data to ensure technical logic and processes are optimised
System Design & Reporting: Design and implement new survey methodologies and customer journey touchpoints as product lines evolve, providing functional leaders with high-impact dashboards and data visualisations
Operational Standards: Own the creation and maintenance of Program SOPs, Quality Assurance documentation, and internal resource pages (Connect+) to ensure global accessibility and clarity
Data Strategy: Lead Text Analytics and verbatim feedback analysis to uncover actionable insights, reinforcing a consistent set of CX metrics and NPS targets across the business
Training & Adoption: Deliver system training for all user roles, ensuring high levels of program adoption and technical proficiency across various functions
Executive Reporting: Support routine reporting needs, including MBRs, QBRs, and deep-dive decks to provide visibility into member experience performance
Cross-Functional Collaboration: Partner with Localization, Legal, and Change Management teams to ensure survey implementations align with organizational standards and legal requirements
Team Leadership: Manage the Program Lead, providing guidance and professional development to ensure the successful execution of program milestones

Fulltime

Member Of Technical Staff, Developer Experience Engineering Manager

We are looking for a senior technical leader to transform developer experience f...

Location

United States , Mountain View

Salary:

163000.00 - 331200.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
OR equivalent experience
5+ years managing high performing engineering teams
5+ years of experience as Software Engineer
Deep expertise in build systems (e.g., Bazel), CI/CD, and monorepo management
Proven track record improving developer productivity at scale (hundreds+ engineers) with experience driving organizational change and adoption of new practices/tools

Job Responsibility

Own and evolve E2E DevEx Platform: monorepo strategy and governance, CI/CD systems and reliability, Build systems and performance optimizations, Developer environments
Drive step-function improvements in engineering velocity by reducing PR lead time and build times, increasing CI reliability and improving developer trust
Establish standards and guardrails for code quality, testing, and release practices
Lead adoption of agentic AI workflows across the engineering lifecycle (coding, testing, debugging, ops)
Build and lead a high-performing team, set technical direction and execution standards, drive accountability through clear goals and metrics
Partner with infrastructure, ML, and research teams to remove friction in training and experimentation workflows
Operate with clear metrics and accountability for productivity, reliability, and developer satisfaction

What we offer

Certain roles may be eligible for benefits and other compensation

Fulltime

Member Experience Coordinator: Camp Thunderbird

The Member Experience Coordinator supports the day-to-day operations of the memb...

Location

United States , Charlotte

Salary:

38000.00 - 41000.00 USD / Year

Buckeye Valley Family YMCA

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
some college preferred
Minimum 3 years of experience in customer service, sales, fitness, or administrative support
Strong organizational and communication skills
Ability to manage multiple priorities and resolve issues effectively
Commitment to YMCA mission and values

Job Responsibility

Coordinate daily operations at the Membership Desk and Fitness Floor
Ensure program schedules, supplies, and systems are implemented
Maintain accurate records, reports, and membership files
Communicate with staff, participants, and volunteers to support service quality
Support onboarding, tours, registrations, and engagement activities
Monitor member engagement and provide routine assistance
Uphold YMCA policies, procedures, and safety practices
Provide informal guidance to part-time staff or volunteers
Resolve routine member questions and escalate complex concerns
Contribute to process improvement and consistency

Fulltime

Assistant Guest Experience Manager

Supports all property operations, ensuring that the highest levels of hospitalit...

Location

Malaysia , Penang

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
1 year experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Supports all property operations, ensuring that the highest levels of hospitality and service are provided
Manages the flow of questions and directs guests within the lobby
Supports the tracking and resolution of service issues
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Advocates sound financial/business decision making
Demonstrates honesty/integrity
Leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Supervises employees, understanding employee positions well enough to perform duties in employees' absence

Fulltime

Customer Experience Manager

DentalMonitoring is a rapidly expanding MedTech scale-up. We are currently seeki...

Location

Australia , Sydney

Salary:

Not provided

DentalMonitoring

Expiration Date

Until further notice

Requirements

4+ years in Management Consulting, Customer Success, Account Management, Business Development, or a client-facing role
Proven people management: leading through accountability, continuous learning, and genuine development
Strong strategic thinking: you make decisions that improve both team and customer experience
Exceptional interpersonal skills: active listening, empathy, and confident conflict resolution
Excellent written and verbal communication, plus advanced English fluency
Sharp time management and organisational discipline: you keep things moving

Job Responsibility

Lead and inspire front-line customer support teams day to day
Mentor team members and coordinate targeted training and upskilling
Own KPI analysis to uncover improvement opportunities across CX and call centre ops
Bridge Sales Directors and Managers through weekly stakeholder touchpoints
Collaborate globally to improve, centralize and implement CX processes
Deliver exemplary service experiences to DM customers at every touchpoint

Fulltime

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Member Experience Manager

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