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Member Experience Manager

industriousoffice.com Logo

Industrious

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Location:
United States, New York City

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

65000.00 - 75000.00 USD / Year

Job Description:

This is an in-person hospitality role, based on site 5 days a week. Our Member Experience Managers are the go-to problem solvers, momentum drivers, and experience creators for our members. You’re the connector and the person everyone knows. As the manager of your own location you rely heavily on your business sense to organize all the details and communications to ensure a smooth operation. You can hold your own when speaking with a CEO because anything you don’t know, you’re comfortable asking. Your drive makes you excited to connect with the broader business community. You’re proud to represent Industrious in your local market and actively identify potential members so that you can deliver them an exceptional day at work. Your genuine curiosity makes you successful at our consultative sales approach by uncovering and solving people’s needs. You pull together the most remarkable events and love the hard work it takes behind the scenes to make it happen. You love to help.

Job Responsibility:

  • Identify companies' most important needs, be their tour guide, and deliver impactful solutions
  • Know what the community loves and pull together programming they enjoy and are proud of
  • Be the go-to problem solver, momentum driver, and experience creator for members
  • Be the connector and the person everyone knows
  • Manage your own location, organize details and communications to ensure a smooth operation
  • Connect with the broader business community
  • Represent Industrious in the local market and actively identify potential members
  • Use a consultative sales approach by uncovering and solving people’s needs
  • Pull together remarkable events

Requirements:

  • Live within an easy commute of New York City
  • Must be at least 21 years old (due to occasional handling of alcohol)
  • No member request is too big or too small to handle
  • Energized by people and work well in a team
  • Attention to detail
  • Resilient and able to embrace challenging and unpredictable days
  • Willing to get hands dirty one minute and think big picture the next
What we offer:
  • Up to $11,000 in performance-related bonus pay
  • Heavily subsidized healthcare plans
  • Generous paid time off
  • Wellness programs
  • Professional development grants
  • 401k plan
  • Commuter benefits

Additional Information:

Job Posted:
December 09, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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