Member Experience Manager Jobs

Member Experience Manager

Industrious

Location:
United States, Boston

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

71000.00 USD / Year

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Job Description:

This is an in-person hospitality role, based on site 5 days a week. Our Member Experience Managers are the go-to problem solvers, momentum drivers, and experience creators for our members. Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience.

Job Responsibility:

Identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions to them
Know what your community loves and pull together programming that they enjoy and are proud of
Be the go-to problem solver, momentum driver, and experience creator for our members
Be the connector and the person everyone knows
Manage your own location
Organize all the details and communications to ensure a smooth operation
Connect with the broader business community
Represent Industrious in your local market and actively identify potential members
Use a consultative sales approach by uncovering and solving people’s needs
Pull together the most remarkable events

Requirements:

No member request is too big or too small for you to handle
You’re energized by people and work well in a team
Your attention to detail is something people comment on
You’re resilient. You know growth only comes from embracing challenging and unpredictable days
You’re willing to get your hands dirty one minute and think big picture the next
Candidates must live within an easy commute of Boston, MA
This role involves the occasional handling of alcohol during member events which legally requires employees to be at least 21 years old

What we offer:

Commuter benefits
Heavily subsidized healthcare plans
Generous paid time off
Wellness programs
Professional development grants
401k plan
Up to $11,000 in performance-related bonus pay

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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