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We are looking for a dedicated Member Experience Coordinator to join our team in Indianapolis, Indiana. In this contract to hire position, you will play a vital role in ensuring exceptional service and support for our members, fostering positive experiences through attentive communication and efficient problem-solving. This role offers the opportunity to be part of a respected organization that values growth, collaboration, and member satisfaction.
Job Responsibility:
Process incoming mail, including direct mail responses, address changes, undeliverable items, and member correspondence
Provide internal support by answering procedural questions and offering technical assistance to staff
Handle inbound member interactions, such as new membership enrollments, billing inquiries, change requests, and cancellations, with a focus on retention
Conduct outbound member outreach to support retention initiatives and enhance member satisfaction
Assist with web-related tasks, including address updates, duplicate card requests, and account login troubleshooting
Manage membership transfers in and out of designated territories using specialized applications
Maintain accurate records and ensure timely processing of member requests and correspondence
Collaborate with management to perform additional duties as needed, contributing to team objectives and organizational success
Requirements:
High school diploma or equivalent education
At least one year of experience in customer service, sales, or data management
Proficiency in computer systems and applications
Strong typing skills with attention to detail
Ability to handle inbound and outbound calls professionally in a fast-paced environment
Exceptional multitasking skills to manage various responsibilities efficiently
Excellent communication and problem-solving abilities
Experience in a call center environment is preferred
Nice to have:
Experience in a call center environment is preferred
What we offer:
medical, vision, dental, and life and disability insurance