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Member Experience Coordinator

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Indianapolis

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are looking for a dedicated Member Experience Coordinator to join our team in Indianapolis, Indiana. In this contract to hire position, you will play a vital role in ensuring exceptional service and support for our members, fostering positive experiences through attentive communication and efficient problem-solving. This role offers the opportunity to be part of a respected organization that values growth, collaboration, and member satisfaction.

Job Responsibility:

  • Process incoming mail, including direct mail responses, address changes, undeliverable items, and member correspondence
  • Provide internal support by answering procedural questions and offering technical assistance to staff
  • Handle inbound member interactions, such as new membership enrollments, billing inquiries, change requests, and cancellations, with a focus on retention
  • Conduct outbound member outreach to support retention initiatives and enhance member satisfaction
  • Assist with web-related tasks, including address updates, duplicate card requests, and account login troubleshooting
  • Manage membership transfers in and out of designated territories using specialized applications
  • Maintain accurate records and ensure timely processing of member requests and correspondence
  • Collaborate with management to perform additional duties as needed, contributing to team objectives and organizational success

Requirements:

  • High school diploma or equivalent education
  • At least one year of experience in customer service, sales, or data management
  • Proficiency in computer systems and applications
  • Strong typing skills with attention to detail
  • Ability to handle inbound and outbound calls professionally in a fast-paced environment
  • Exceptional multitasking skills to manage various responsibilities efficiently
  • Excellent communication and problem-solving abilities
  • Experience in a call center environment is preferred

Nice to have:

Experience in a call center environment is preferred

What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 12, 2026

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