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Buckeye Valley Family YMCA Logo Buckeye Valley Family YMCA · Customer Service

Member Experience Coordinator: Camp Thunderbird

United States, Charlotte Employment contract 38000.00 - 41000.00 USD / Year · Job Posted May 28, 2026
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Job Description

The Member Experience Coordinator supports the day-to-day operations of the membership desk. This role ensures schedules, supplies, and systems are in place, provides excellent service to members, and assists with administrative and logistical tasks that contribute to a positive YMCA experience.

Job Responsibility

  • Coordinate daily operations at the Membership Desk and Fitness Floor
  • Ensure program schedules, supplies, and systems are implemented
  • Maintain accurate records, reports, and membership files
  • Communicate with staff, participants, and volunteers to support service quality
  • Support onboarding, tours, registrations, and engagement activities
  • Monitor member engagement and provide routine assistance
  • Uphold YMCA policies, procedures, and safety practices
  • Provide informal guidance to part-time staff or volunteers
  • Resolve routine member questions and escalate complex concerns
  • Contribute to process improvement and consistency
  • Serves as the Manager on Duty and First Responder during assigned shifts, ensuring adherence to safety protocols and incident response standards

Requirements

  • High school diploma or equivalent required
  • some college preferred
  • Minimum 3 years of experience in customer service, sales, fitness, or administrative support
  • Strong organizational and communication skills
  • Ability to manage multiple priorities and resolve issues effectively
  • Commitment to YMCA mission and values
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