Member Experience Associate Job at Industrious (San Diego)

Associate Director of Member Engagement Experience

About the Role: Title: Associate Director Member Engagement Enablement. Location...

Location

United States , Boston

Salary:

60.00 - 75.00 USD / Hour

Beacon Hill

Expiration Date

Until further notice

Requirements

10+ years of experience in health-related technology roles
Strong health plan experience, especially working with healthcare or member data
Deep understanding of healthcare data infrastructure (how data is structured, stored, defined, and flows between systems)
Ability to bridge business and technology – comfortable working closely with engineers, data teams, and business leaders
Experience with CRM, engagement, or omni-channel communication platforms (email/SMS)
Strong technical fluency paired with the ability to drive business outcomes
Proven success working cross-functionally in complex, regulated environments
Excellent communication skills, including explaining complex topics to varied audiences

Job Responsibility

Act as the primary business partner to technology teams for member engagement platforms and data
Lead day-to-day business oversight of a member engagement data platform, including phased enhancements and roadmap alignment
Translate business needs and use cases into clear technical requirements and priorities
Ensure data flows correctly across engagement tools (CRM, email/SMS, analytics, orchestration platforms)
Partner with engagement program leaders, analytics, clinical, marketing, service, and tech teams to support member engagement initiatives
Oversee and support email and SMS engagement capabilities from a business perspective
Evaluate and help advance new tools and capabilities (e.g., AI, automation, personalization) that improve member engagement
Clearly communicate complex technical concepts to non-technical stakeholders and explain prioritization decisions
Build strong relationships across a matrixed organization and influence without direct authority
Support future growth of the function, with potential people leadership over times

Fulltime

Visitor Experience Associate

Grace Farms in New Canaan, CT is seeking personable, kind and articulate individ...

Location

United States , New Canaan

Salary:

20.00 USD / Hour

Grace Farms Foundation

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Bachelor's, or course work related to obtaining a degree preferred
Must be at least 18 years of age
Previous experience in customer-service related positions required
Proven ability to work comfortably and effectively with computers and other visitor facing technology
Experience with Point of Sale systems greatly preferred
High energy, enthusiastic, customer centered intelligence and acumen is essential
Must possess superior interpersonal and communications skills, with the ability to extend kindness, grace and joy with every interaction
Proven experience as a team player with a can-do attitude, highly organized, adaptable and flexible to meet time, priority and workload demands as well as shifting schedules and unexpected circumstances
Must be able to maintain a calm exterior presence during periods of high volume, high stress or unusual events

Job Responsibility

Warmly greets all visitors wherever they are assigned that day by creating a welcoming and friendly environment
Efficiently and effectively processes all visitors and members using the appropriate technology
Anticipates and responds to visitor needs by providing accurate and helpful information
Promotes and educates visitors to the benefits of membership and processes membership applications
Solicits and records visitor feedback, suggestions, complaints and compliments
Continuously expands personal knowledge about GFF, its grounds, offerings, exhibitions, events and initiatives
Follows all safety protocols when greeting and processing visitors, guests, staff and members
Using best judgement, respond to visitor situations
Serves as part of the larger Events & Visitor Experience Team in various visitor experience capacities
Always maintains a positive and professional image

What we offer

Flexible scheduling
Competitive wages
Professional development opportunities

Parttime

Director Digital Human Resources - Digital HR and Associate Experience

The Director(s) of HR - Digital will support the System Director, Digital Associ...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

Bachelor's Degree required
10+ years of project or program management experience leading or coordinating large-scale technology-based transformation and process improvement initiatives
Experience with learning management systems and authoring software applications strongly preferred
Experience with HR Digital End-User Experiences
Experience in managing enterprise-wide projects to ensure that high quality, functional solutions are delivered in a timely manner. With an emphasis on proper change management, end user training, end user communication, and deep business partnership
10+ years of project or program management experience leading or coordinating large-scale technology-based transformation and process improvement initiatives
Experience in HR Digital Media Content and Marketing
At-least 5-7 years’ experience in the graphic design/ interactive media design field
3+ years of UI/UX Design and brand management experience

Job Responsibility

Drive the strategy around the design of the platforms in harmony to produce an excellent Associate experience.
Design purposeful integration and simplicity in creating delightful HR experiences.
You love exploring and prototyping new technical experiences. This could be through partnerships with consulting partnerships initially to spearheading hackathons and innovation labs that produce new prototypes for addressing Associate needs.
Leverage Associate feedback channels such as quarterly engagement pulses, to measure and assess consistent digital Associate engagement and experience.
Develop and own digital dashboards across the CoE using data and insight to inform our design and decision making.
Partner with executive team to build and lead the HR innovation arm of Human Resources by design and implementing a design thinking programs and workshops, leveraging human center design best practices.
Translate program design into an innovative, technologically forward thinking and operational efficient solution that balances things like quality of Associate experience and operational cost of delivering.
Partner HR Leaders and HR Business Partners in each business area to ensure the approach to performance, career and Associate engagement etc. is aligned with CHRISTUS business priorities.
Partner HR Leaders and HR Business Partners in each business area to develop our ‘Moments that Matter’ (MtM) roadmap (owner), ensure CHRISTUS has a robust and consistent process for performance, development, career management and Associate engagement that is standardized across all Ministries and Job Families.
Develop and rollout the specific Associate touchpoints in the Moments that Matter map that support, for example, the effective and efficient integration of technology and on-boarding and pre-boarding program.

Fulltime

Student Intern - Digital HR and Associate Experience

A meaningful educational experience for a college student to gain valuable exper...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

At least 2 years of college preparation towards major
Currently enrolled in a College degree program in one of the following degree program
Human-Computer Interaction (HCI), User Experience Design, Interaction Design, Human Factors Engineering, Cognitive Science, Psychology (with a focus on human behavior), Computer Science (with an emphasis on UX or HCI), Product Design, Communication Design, Digital Media or Digital Arts
PC and Microsoft Office Skills
Excellent communication skills and ability to effectively work with others
Quick learner with attention to detail, high degree of confidentiality and solid organizational skills
Needs to be resourceful, innovative and persuasive with ability to problem solve and troubleshoot

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Ability to learn and apply design thinking methodologies (research, define, ideate, prototype (design), test)
Meet with stakeholders to define project requirements and review progress
Prepare presentations and reports to communicate project progress and results
Collaborate with other team members to achieve project goals
Performs computer-based activities using Microsoft suite of products, or other software, to compose correspondence, create reports, charts, presentations, or other activities as needed
Ability to learn and apply project management methodologies (Agile, Waterfall)

Parttime

Visitor Experience Associate

Grace Farms in New Canaan, CT is seeking personable, kind and articulate individ...

Location

United States , New Canaan

Salary:

20.00 USD / Hour

Grace Farms Foundation

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Bachelor's, or course work related to obtaining a degree preferred
Must be at least 18 years of age
Previous experience in customer-service related positions required
Proven ability to work comfortably and effectively with computers and other visitor facing technology
Experience with Point of Sale systems greatly preferred
High energy, enthusiastic, customer centered intelligence and acumen is essential
Must possess superior interpersonal and communications skills
Proven experience as a team player with a 'can-do' attitude, highly organized, adaptable and flexible
Proven ability to work comfortably and efficiently with computers, electronic communications, and other technology

Job Responsibility

Warmly greets all visitors wherever they are assigned that day by creating a welcoming and friendly environment
Efficiently and effectively processes all visitors and members using the appropriate technology at the particular station or event they are assigned
Anticipates and responds to visitor needs by providing accurate and helpful information about Grace Farms and all its offerings
Promotes and educates visitors to the benefits of membership and processes membership applications including upgrades and renewals
Solicits and records visitor feedback, suggestions, complaints and compliments about their experiences at GFF
Continuously expands personal knowledge about GFF, its grounds, offerings, exhibitions, events and initiatives by active participation in training
Follows all safety protocols when greeting and processing visitors, guests, staff and members at the Welcome Kiosk upon arrival
Using best judgement, respond to visitor situations, calling upon supervisory and safety staff as needed in a timely, calm and clear manner
Serves as part of the larger Events & Visitor Experience Team in various visitor experience capacities to extend hospitality to guests at public and private events at Grace Farms
Always maintains a positive and professional image, reflecting pride in the position and enthusiasm for the Foundation

What we offer

Flexible scheduling
Competitive wages
Professional development opportunities
Chance to work in one of Connecticut's most inspiring cultural and community spaces

Parttime

Customer Experience Associate

Location

Canada , Burnaby

Salary:

Not provided

The Muse

Expiration Date

Until further notice

Requirements

High School diploma and/or 1+ years of relevant experience
Post-Secondary or Undergraduate degree (in related field) preferred

Job Responsibility

Create an exceptional customer experience with every customer interaction
Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments) in an accurate and efficient manner
Assist with responding and resolving customer concerns, escalating when necessary
Identify customer needs and determine solutions to customer problems
Open a limited range of products and/or services for customers
Support the achievement of business objectives by supporting advice goals
Promote products, advice, services and banking capabilities
Understand and apply operating policies and procedures
Contribute to business objectives for Operational Excellence
Support the timely and accurate completion of business processes and procedures

What we offer

health and well-being benefits
savings and retirement programs
paid time off
banking benefits and discounts
career development
reward and recognition programs

Parttime

Senior Manager, Product Management, Associate Experience Product

As a Senior Manager Product on the Associate Experience team, you will be part o...

Location

United States , McLean; Richmond; New York; Chicago

Salary:

182500.00 - 249900.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or military experience
At least 5 years of experience working in Product Management
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Job Responsibility

Define user requirements, strategy and prioritization
Develop and communicate the product vision and strategy for key components and features
Responsible for direct ownership of products including customer and product definition, design, monitoring, governance and alignment of key stakeholders
Understand the needs of business stakeholders, data scientists, engineers and Capital One customers
Prioritize the product backlog to maximize business and customer outcomes
Incorporate design thinking and analytics to inform product design
Enable collaboration and ensure communication between teams
Maintain a healthy backlog of work and play a critical role in many agile ceremonies
Support the team with escalation and resolution of impediments
Collect and analyze data to make data driven decisions on product strategy and design

What we offer

performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Fulltime

Associate Customer Experience & Insights

Associate, Customer Experience & Order-to-Cash (Pharma/Healthcare). What you wil...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Bachelor's degree and 1 year of experience OR Associate's degree and 2 years of experience
Fluent Spanish and English required
French or Portuguese proficiency is a plus

Job Responsibility

Maintain strong customer relationships and accurately capture customer feedback
Escalate complex or non-standard issues received through phone, email, and digital channels, ensuring timely, accurate, and customer-focused resolution
Works with internal teams and managers to resolve routine issues
Follow procedures and guidelines to support day-to-day operations
Document customer interactions including compliments, complaints, and technical issues
Build working knowledge of OTC processes to ensure operational documentation remains current, compliant, and reflective of best practices
Participates in user acceptance testing (UAT) or pilots as assigned, following test scripts and guidance
Contribute to troubleshooting operational challenges that impact customer experience or service reliability
Collect and track customer feedback and service data to support analysis by senior team members
Support to maintain and improve service performance metrics reports, as required

Fulltime

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Member Experience Associate

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